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Help signing in to your online Virgin Media account
Having trouble signing in to your Virgin Media online account? Whether this is your My Virgin Media account or you’re struggling to access your emails in Virgin Media Mail, we’ve got you covered.
I've forgotten my Virgin Media email and password
Your My Virgin Media username is your email address, to get a reminder of what email you use, you'll need to confirm:
The account holder’s last name
Your account number
Your area reference
You can find this information on one of your monthly bills, one of the emails we send each month to let you know your bill is ready or your welcome pack.
Get an email reminder:
Head to the My Virgin Media sign in page
Select Forgotten email
Enter the account holder’s last name, account number and area reference
Select Continue
To reset your Virgin Media password you'll need:
Your username
The answer to your security question
Your date of birth
If you can’t remember the answer to your security question, you can choose to skip this step and instead enter some details from your last bill.
To reset your password:
Head to the My Virgin Media sign in page
I’m having Virgin Media Mail sign in problems
There are a number of reasons why you could be having difficulty signing into your Virgin Media Mail to view your emails. Check out the following for the most common solutions.
If you are experiencing Virgin Media Mail sign in problems it could be because you have changed your preferred Virgin Media username to something other than your Virgin Media Mail email address. You should sign in using your new username email.
For example, if we gave you the username rbranson@virginmedia.com, and you changed this to rbranson@owndomain.com in My Virgin Media > Account Settings, the second address is the one you need to use to sign in to your rbranson@virginmedia.com webmail.
If you use an email client, you need to use your Virgin Media Mail address as the username, and your separate Virgin Media Mail app password which can be managed in Account Settings in My Virgin Media.
Please note that as this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps) this won’t affect your My Virgin Media password. So, if you check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still only need your My Virgin Media password.
What to do ahead of an email account closure
If you choose to leave Virgin Media, it's important to remember that if you have a Virgin Media email account, it will be deactivated and deleted 90 days after your broadband service has been disconnected, as outlined in our terms and conditions.
For more help and support visit our email account closure page.
I've forgotten my O2 account username and password
If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. You can also call 202 from your O2 phone or ring 0800 902 0217* from a landline.
*Call costs may vary **Spam refers to unwanted email messages, typically sent to a large number of addresses
