How to pair the Virgin TV remote to the box
The Virgin TV remote should automatically be paired with the box when set up.
How to pair the TV 360 remote to the box
- Point the TV 360 remote towards the box
- Press and hold the TV and 0 button for 10 seconds - this should force pairing
Did that not work?
Press and hold the TV and Rewind button for 10 seconds which will factory reset the TV 360 remote. After the factory reset, try pressing TV and 0 button for 10 seconds and it should now force pairing.
How to pair the TV 360 remote with your TV
If you need to pair the TV 360 remote with the TV to control volume, source or power
- Press Home
- Select Settings
- Select Pair remote with devices
- Select Pair TV and follow the on screen instructions
Other helpful articles
The V6 remote should automatically be paired with the box when set up. If you're having problems with the remote, it might be that it's not paired correctly.
How to check if the V6 remote is paired the box
Hold the Channel Plus button on the front of the box until you hear a bleeping sound coming from the remote control. That sound confirms the V6 is paired.
If you hear nothing, but have more than one V6 in your home try the same process on the other V6 in case the remote has been paired to it
How to pair the remote to the box
Hold the minus button on the front of your V6 box down for 10 seconds.
The white power light on the box will go off as you’re holding the button, once the power light comes back on the box is ready for paring.
Now hold the Info button on the remote down for 7 seconds. The light on the remote should flash green twice.
Confirm the paring by holding the plus button on the front of the V6 box down until the remote starts beeping. The remote and V6 box should now be paired.
Note: The V6 can also be paired with the remote by accessing the following options and following the on screen instructions;
- Select Home on the remote
- Select Help & Settings
- Select Settings
- Select Devices
- Select Remote Control Pairing