Skip to main content
  • Help
  • How to pair the Virgin TV remote to the box


How to pair the Virgin TV remote to the box

The Virgin TV remote should automatically be paired with the box when set up.
 

Which one do you have? 

Mobile/Desktop only wrapper - from Small breakpoint - to No limit breakpoint
Mobile/Desktop only wrapper - from Extra small breakpoint - to Small breakpoint
Mobile/Desktop only wrapper - from Small breakpoint - to No limit breakpoint
Mobile/Desktop only wrapper - from Extra small breakpoint - to Small breakpoint
Mobile/Desktop only wrapper - from Extra small breakpoint - to Small breakpoint
Mobile/Desktop only wrapper - from Small breakpoint - to No limit breakpoint
 


Virgin TV 360 Box

 

How to pair the TV 360 remote to the box

  1. Point the TV 360 remote towards the box
  2. Press and hold the TV and 0 button for 10 seconds - this should force pairing

Did that not work?

Press and hold the TV and Rewind button for 10 seconds which will factory reset the TV 360 remote. After the factory reset, try pressing TV and 0 button for 10 seconds and it should now force pairing.

 

How to pair the TV 360 remote with your TV

If you need to pair the TV 360 remote with the TV to control volume, source or power

  1. Press Home
  2. Select Settings
  3. Select Pair remote with devices
  4. Select Pair TV and follow the on screen instructions

 

Other helpful articles

Find out more about the TV 360 remote

Fix an issue with the TV 360 remote


Virgin TV V6 Box & Virgin TV TiVo Box

The V6 remote should automatically be paired with the box when set up. If you're having problems with the remote, it might be that it's not paired correctly.
 

How to check if the V6 remote is paired the box

Hold the Channel Plus button on the front of the box until you hear a bleeping sound coming from the remote control. That sound confirms the V6 is paired.

If you hear nothing, but have more than one V6 in your home try the same process on the other V6 in case the remote has been paired to it


How to pair the remote to the box



Hold the minus button on the front of your V6 box down for 10 seconds.



 



The white power light on the box will go off as you’re holding the button, once the power light comes back on the box is ready for paring.

 



Now hold the Info button on the remote down for 7 seconds. The light on the remote should flash green twice.

 



Confirm the paring by holding the plus button on the front of the V6 box down until the remote starts beeping. The remote and V6 box should now be paired.



Note
: The V6 can also be paired with the remote by accessing the following options and following the on screen instructions;

  1. Select  Home on the remote
  2. Select Help & Settings
  3. Select Settings
  4. Select Devices
  5. Select  Remote Control Pairing

 

Other ways to get help


    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status

 


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help

 


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in

 


    Mobile Your Account

  • View mobile bills
  • Change your plan
  • Check balance

     Mobile Sign in