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Thinking of leaving

 

Unfortunately, virus quarantine measures have closed some of our call centres.
Please only call if you absolutely need to so customers with urgent needs can get through.
For help go to Virginmedia.com/help

Information on our response to Coronavirus (Covid-19)

 

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Which service do you need help with?

    

Thinking of leaving us?

We’d hate to see you go, but understand that sometimes things change. To get in touch with us about this online and find out more, just head to our leaving page below.

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Unfortunately, virus quarantine measures have closed some of our call centres. Please only call if you absolutely need to so customers with urgent needs can get through.

For help, go to virginmedia.com/help

Information on our response to Coronavirus (Covid-19)


Call 150 from your Virgin Media phone or mobile, or
call 0345 454 1111 * from any other phone

Monday to Friday, 8am until 9pm

Saturday, 8am until 8pm and Sunday 8am until 6pm

For our text relay service call us free on 18001 0800 052 2164

You can also contact us through a sign language interpreterOpen 7 days a week, 8am until midnight.

*For call costs to our team from a Virgin Media home phone, visit our Call costs page. Calls from other networks and mobile may vary.

    

Thinking of leaving us?

We’d hate to see you go, but understand that sometimes things change. To get in touch with us about this online and find out more, just head to our leaving page below.

Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint

Unfortunately, virus quarantine measures have closed some of our call centres. Please only call if you absolutely need to so customers with urgent needs can get through.

For help, go to virginmedia.com/help

Information on our response to Coronavirus (Covid-19)


Call 789 from your Virgin mobile, or
call 0345 600 0789 * from any other phone

Monday to Friday, 8am until 9pm

Saturday, 8am until 8pm and Sunday 8am until 6pm

For our text relay service call us free on 18001 0800 052 2164

You can also contact us through a sign language interpreter. Open 7 days a week, 8am until midnight.

*For call costs to our team from a Virgin Media home phone, visit our Call costs page. Calls from other networks and mobile may vary.

    

Mobile/Desktop only wrapper - from Extra small breakpoint - to Small breakpoint