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Some of our call centres are closed, so please only call if you need to. Instead, please use the help available online.
Find out more 

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Some of our call centres are closed, so please only call if you need to. Instead, please use the help available online. Find out more 



Which service do you need help with?

    

Thinking of leaving us?

We’d hate to see you go, but understand that sometimes things change.

The best way to get in touch is to call us, but be sure to check out some of the important things you should know before you leave.

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Still need some help?

Due to the quarantine measures brought about by the coronavirus outbreak, some of our call centres and customer support teams have closed or are now working at a reduced capacity.

Unfortunately, this means our lines could be very busy, so if your request isn’t urgent it’d be best to call us at another time. If you need to talk to us give our team a call on 150 from your Virgin Media phone or mobile, or 0345 454 1111 * from any other phone.

*For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.
 

Accessibility & Extra Support

Text Relay Service

RelayUK helps deaf, speech impaired and hearing impaired people to talk to each other over the phone & via an app using the relay service.

To contact us via RelayUK you can download the new app Relay UK app or call us free on 18001 0800 052 2164.

Video Relay Service

Video Relay allows British Sign Language users connect to us via an interpreter.

Open 8am until midnight, 7 days a week.

    

Thinking of leaving us?

We’d hate to see you go, but understand that sometimes things change. To get in touch with us about this online and find out more, just head to our leaving page below.

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Accessibility & Extra Support

Text Relay Service

RelayUK helps deaf, speech impaired and hearing impaired people to talk to each other over the phone & via an app using the relay service.

To contact us via RelayUK you can download the new app Relay UK app or call us free on 18001 0800 052 2164.

Video Relay Service

Video Relay allows British Sign Language users connect to us via an interpreter.

Open 8am until midnight, 7 days a week.

 

Some of our call centres are closed, so please only call if you need to. Instead, please use the help available online.
Find out more 


Call 789 from your Virgin mobile, or
call 0345 600 0789 * from any other phone

Monday to Friday, 8am until 9pm

Saturday, 8am until 8pm and Sunday 8am until 6pm

*For call costs to our team from a Virgin Media home phone, visit our Call costs page. Calls from other networks and mobile may vary.

    

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