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Are you sure you’re
ready to say goodbye?

Let’s see if we can change your mind…



What can we do to make things better?

If you’re thinking of leaving us because you’re unhappy with your services,
why not see if there’s something we can do about that?


I’m moving

Moving can be stressful enough without having to sort out your broadband and TV, too. Why not stick around and see just how easy we can make moving your services?

I’m experiencing faults

Something wrong with your network or equipment? Why not check the service status in your area to see exactly what the issues are, and see what can be done to solve them.

I’m unhappy with my price

Chat to one of our advisers to see if we can offer you a better deal, or consider removing one or more of your services to allow you to better manage your payments.

Reasons to stick round

Need a reason or three to reconsider staying with us?


Free technician call outs

Get assistance from one of our trained technicians for any equipment related issues. Simply get in touch and we’ll organise a time that suits you.



Enjoy the power of V6

Our fastest, most powerful box to date. Keep recording more, storing more, and doing more – faster and easier than ever before. Don’t have Virgin TV or a V6 box yet? All you have to do is upgrade to selected TV bundles.


Broadband to shout about

Fibre optic broadband from the UK’s fastest widely available broadband provider. Average speeds of 362Mbps on our top tier?  Yes please. Check out your offers and upgrades for more.


The bigger the better

As a loyal customer, we think you should enjoy the latest sport, movies and drama at great rates. So why not stick around and shake up your bundle with one of our awesome existing customer offers? Well, what are you waiting for?