Skip to main content

Which devices can I use the Virgin Media TV Go app with?

Virgin TV Go is available for all Virgin TV customers, and is available on iOS, Android, Windows 10, PC and Mac.

See Downloading Virgin TV Go to find out how to get Virgin TV Go on your device.

To see how to change the device you use with Virgin TV Go, see Registering your devices with Virgin TV Go.

Virgin TV Go is supported on the following systems and browsers:

Windows 7, 8.1 and macOS
  • Google Chrome
  • Mozilla Firefox
  • Internet Explorer 11 (Windows only)*
  • Safari (macOS only)**

*To use Virgin TV Go with Internet Explorer on Windows 7 you'll need to install Microsoft Silverlight.
**To use Virgin TV Go with Safari 11 or earlier you'll need to install Microsoft Silverlight. Virgin TV Go is not currently compatible with Safari 12. To use Virgin TV Go on macOS with Safari 12 installed, you'll need to use an alternate browser such as Firefox or Chrome.

Windows 10

On a Windows 10 device we recommend you download the Virgin TV Go app from the Microsoft Store.  To use the Windows 10 app you’ll need:

  • Windows 10 Anniversary Update version 1607 (OS build 14393) or above

If you wish to use Virgin TV Go in a browser on Windows 10 we support the following:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft EDGE
  • Internet Explorer 11

To use Virgin TV Go in a browser please ensure you’ve got cookies enabled in your browser, that is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website.

To use Virgin TV Go your mobile or tablet will need to be running:

  • Android 4.3 or later
  • iOS 9.0 or later***

***iOS 10 or later is needed to download On Demand shows

NOTE: Virgin TV Go isn't available on Amazon Fire devices.

Virgin TV Go isn’t available on rooted or jailbroken devices.

The use of Air Play, Miracast, HDMI or TV-Out and Chromecast isn’t supported.

Other ways to get help

    Service status

  • Run tests on your services
  • Check for network outages
  • Book an engineer

     Check service status



  • Find help articles
  • Step-by-step guides
  • Watch help videos

     Get help


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in



  • Helpful, friendly forums
  • Tips, help and advice
  • Staffed by Virgin Media

     Ask the community