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Help
My Virgin TV remote is lost or damaged
Just answer a handful of simple questions and we’ll get you up and running in no time.
Which TV box do you have?
If you've lost or damaged your Virgin TV remote, don't worry. Whether you have a V6 or TiVo TV box we have all the help you need below.
Step 1
Press and hold the Channel Up (+) button on the front of your Virgin TV V6 box for about 10 seconds
Step 2
The remote will beep to let you know where it’s hiding
Step 3
Stop the beep by pressing any of the remote’s buttons.
Still no joy? First, double check all those nooks and crannies where it might be. If you can’t find it we can help get a replacement out to you, just get in touch with our helpful team.
In the meantime, you can use the Virgin TV Control app as an advanced remote control.
Damaged your TV remote? If you have damaged your TV remote just get in touch with our helpful team.
TIVO
First, double check all those nooks and crannies where it might be. Still no joy? Ok, we can help get a replacement out to you, just get in touch with our helpful team.
In the meantime if you’ve got your TiVo box connected to your home network, you can use the Virgin TV Control app as an advanced remote control.
Damaged your TV remote? If you have damaged your TV remote just get in touch with our helpful team.
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