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How to use the Virgin Media TV Control app?

With Virgin TV Control, you’re always connected to the Virgin TV box, even when you’re not home. So you can do cool things like set recordings or a Series Link +, delete shows and view the Virgin TV's remaining space without needing to be connected to Wi-Fi!

You can:

Using the app on...

IOS

Expand the options below for instructions on how to use Virgin TV Control on your IOS device.

Make sure you have downloaded the App and have registered for My Virgin Media first see How to sign into the TV Control app.

Once you have found the show you want to record, select it then tap the Get this show button

Tap Get this show, from here you can record the episode or to record the whole series, select Create a series link +

Your show will be recorded and waiting for you the next time you’re snuggled up on your sofa. Enjoy!

If you’ve got a Virgin TV V6 box you can watch selected recordings on your mobile or tablet around the home (we call that streaming), when you’re connected to your home WiFi and the Virgin TV V6 box. Alternatively, you can download them at home from the Virgin TV V6 box and watch them on the go.

To stream from My Shows

  1. Go to My Shows and select the show you wish to stream
  2. Tap Watch and then Watch on phone

To download from My Shows

  1. Go to My Shows and select the show you wish to Download
  2. Tap Get Show and then Download
  3. Set the downloading options and tap Download with these options
  4. The download will show in the On Phone tab

How long do I have to watch a downloaded recording?

Once a recording has been downloaded you'll have a maximum of 30 days to watch it. Once you have started watching a recording you will usually have 48 hours before it expires. The expiry times can sometimes vary between content providers.

How many times can a recording be downloaded?

You can download a recording twice per household, however, this can vary based on the content provider. If you attempt to download more than this, you'll see an error message telling you that the show cannot be downloaded again.

If you have more than one Virgin TV box and want to swap between Virgin TV boxes, follow the steps below:

iPhone or IPod Touch

  1. Select the More menu and tap Selected DVR
  2. Tap the box you want to connect to and then tap Done
  3. For the box you have selected you’ll see the Info screen if you’re connected to your home network, or, the Guide if you’re out and about

On your iPhone or iPad

  1. Tap the drop-down button at the top left of the screen
  2. Tap the box you want to connect to, and then Done
  3. For the box you have selected you’ll see the Info screen if you’re connected to your home network, or the Guide if you’re out and about

If you don’t recognise the box you want to connect to, follow these steps:

  1. Using the remote control on the Virgin TV boxes select Home > Help & Settings > Info > System Info
  2. On the first screen you’ll see the TiVo Service Number (TSN)
  3. Note down the last 4 numbers or letters – this is the reference for that TiVo box

Tip: You can personalise and rename the Virgin TV boxes so it’s easier to recognise.

The Guide lets you browse the full TV listings for something to watch now or record. You can also look through past TV listings to watch programmes available on Catch Up TV.

The Guide on the app displays the list of TV channels, drag the list on the screen up or down to see more TV channels. To see what’s coming up or what was on previously;

  • Tap the arrow icons to move back or forward 30 minutes at a time
  • Tap the date/time at the top of the screen and a selector appears to find the date you want
  • Tap a title in the list and you’ll see information about it. You’ll also see a list of action buttons to help you decide what to do next

You can find channels faster by tapping the Chan or CH looking glass image, then using the on-screen keyboard to enter a channel name or number. Tapping a channel will take you into the programme guide for that channel.

To jump to a specific date or time; tap the date/time at the top of the screen and the selector appears. Find the date or time you want or select Now to go to the current date and time. You can find channel listings for up to the next two weeks of programmes or up to seven days in the past. You need to press Done and then the Guide will re-display.

Found something you want to watch or record? Tap the title in the list and you’ll see information about the show. At the bottom you’ll see action Buttons that help you decide what to do next. Which buttons are shown depends on the choices you make.

If a show is available on Catch Up TV you’ll see the catch up icon.

You can choose how to display the TV Guide, in the settings menu change the Guide Channel option to either

  • All Channels – Displays the full channel list
  • Favourite Channels – The favourite channels you have selected using the Virgin TV boxes

The Action buttons sit in the top right corner of the screen if you are using a large screen device such as a tablet. If you are using a smaller screen device such as a phone, the Action buttons are at the bottom of the screen after you have selected a particular show or actor.

Whether you’re using the app at home or on the move, some of the Action buttons may change, but here’s a complete guide to what each button lets you do:

Watch Now

If you’re looking at the Info screen, Guide or details of a film or TV programme, tapping Watch Now will let you start watching the programme on the Virgin TV boxes, whether it’s live or recorded.

Get From

If you find a programme in On Demand that you want to watch on the Virgin TV boxes tap on this button to start watching.

Record

Just tap on Record, then you’ll see new buttons that help you manage your recordings. You can set and manage your recordings through Virgin TV Control or through the Virgin TV boxes at home.

Series Link +

Use this button to manage your Series Link recordings. You can change your recording options or cancel them.

Don’t Record or Stop Recording

Allows you to quickly cancel a recording you have previously set.

Delete

Tapping this button lets you delete a single show.

Upcoming

This will list all showings of that programme that are available to view within the next two weeks. Tap a programme in the list and you’ll see the Action buttons you can use for it.

Explore

If you want to find out more about a programme, like who’s starring in it or who’s directing it? Or discover more programmes like it, or find other episodes? Tap the Explore button. You can see this button at the bottom of your screen when you’re looking at these menus: Info (when you’re at home), Guide or My Shows

WishList™

If you’re using the Explore button, and you’ve selected a cast or crew member, the WishList button will appear. Create a WishList and the TV box will automatically record everything that cast or crew member is in, as it appears on TV.

More

Depending on what Menus you are looking at you can also see Change Recording Options for a show or decide when to delete a recorded show.

You can use the Virgin TV Control app on an iOS device to create a new WishList.

  • Use the search bar at the top right of the screen to enter the title of the show, director or name of the actor you're interested in. A list of matches will appear. Tap on the best match to see more information
  • If you select an actor or director, the WishList button will appear. Tap this to set up your WishList
  • In the options page, slide the Auto-Record button to make sure your shows are recorded, and then select your recording options. Once you're happy with your options, tap on Save WishList with these options

Android

Expand the options below for instructions on how to use Virgin TV Control on your Android device.

Make sure you have downloaded the App and have registered for My Virgin Media first see How to sign into the TV Control app.

  1. Once you have found the show you want to record, select it then tap the Record button
  2. If you want to record that episode, tap Record to record the episode or to record the whole series, select Create a series link +
  3. Your show will be recorded and waiting for you the next time you’re snuggled up on your sofa. Enjoy!

If you’ve got a Virgin TV V6 box you can watch selected recordings on your mobile or tablet around the home (we call that streaming), when you’re connected to your home WiFi and the Virgin TV V6 box. Alternatively, you can download them at home from the Virgin TV V6 box and watch them on the go.

To stream from My Shows

  1. Go to My Shows and select the show you wish to stream
  2. Tap Watch and then Watch on phone

To download from My Shows

  1. Go to My Shows and select the show you wish to Download
  2. Tap Get Show and then Download
  3. Set the downloading options and tap Download with these options
  4. The download will show in the On Phone tab

How long do I have to watch a downloaded recording?

Once a recording has been downloaded you'll have a maximum of 30 days to watch it. Once you have started watching a recording you will usually have 48 hours before it expires. The expiry times can sometimes vary between content providers.

How many times can a recording be downloaded?

You can download a recording twice per household, however, this can vary based on the content provider. If you attempt to download more than this, you'll see an error message telling you that the show cannot be downloaded again.

If you have more than one Virgin TV box and want to swap between Virgin TV boxes, follow the steps below:

On an Android Tablet

  1. Tap the drop-down button at the top left of the screen
  2. Tap the box you want to connect to, and then Done
  3. For the box you have selected you’ll see the Info screen if you’re connected to your home network, or the Guide if you’re out and about

On an Android Phone

  1. On your Android Phone, select the icon at the top of the app then choose Selected DVR
  2. Tap the box you want to connect to and then tap Done
  3. For the box you have selected you’ll see the Info screen if you’re connected to your home network, or, the Guide if you’re out and about

If you don’t recognise the box you want to connect to, follow these steps:

  1. Using the remote control on the Virgin TV boxes select Home > Help & Settings > Info > System Info
  2. On the first screen you’ll see the TiVo Service Number (TSN)
  3. Note down the last 4 numbers or letters – this is the reference for that TiVo box

Tip: You can personalise and rename the Virgin TV boxes so it’s easier to recognise.

The Guide lets you browse the full TV listings for something to watch now or record. You can also look through past TV listings to watch programmes available on Catch Up TV.

The Guide on the app displays the list of TV channels, drag the list on the screen up or down to see more TV channels. To see what’s coming up or what was on previously;

  • Tap the arrow icons to move back or forward 30 minutes at a time
  • Tap the date/time at the top of the screen and a selector appears to find the date you want
  • Tap a title in the list and you’ll see information about it. You’ll also see a list of action buttons to help you decide what to do next

You can find channels faster by tapping the Chan or CH looking glass image, then using the on-screen keyboard to enter a channel name or number. Tapping a channel will take you into the programme guide for that channel.

To jump to a specific date or time; tap the date/time at the top of the screen and the selector appears. Find the date or time you want or select Now to go to the current date and time. You can find channel listings for up to the next two weeks of programmes or up to seven days in the past. You need to press Done and then the Guide will re-display.

Found something you want to watch or record? Tap the title in the list and you’ll see information about the show. At the bottom you’ll see action Buttons that help you decide what to do next. Which buttons are shown depends on the choices you make.

If a show is available on Catch Up TV you’ll see the catch up icon

You can choose how to display the TV Guide, in the settings menu change the Guide Channel option to either

  • All Channels – Displays the full channel list
  • Favourite Channels – The favourite channels you have selected using the Virgin TV boxes

The Action buttons sit in the top right corner of the screen if you are using a large screen device such as a tablet. If you are using a smaller screen device such as a phone, the Action buttons are at the bottom of the screen after you have selected a particular show or actor.

Whether you’re using the app at home or on the move, some of the Action buttons may change, but here’s a complete guide to what each button lets you do:

Watch Now

If you’re looking at the Info screen, Guide or details of a film or TV programme, tapping Watch Now will let you start watching the programme on the Virgin TV boxes, whether it’s live or recorded.

Get From

If you find a programme in On Demand that you want to watch on the Virgin TV boxes tap on this button to start watching.

Record

Just tap on Record, then you’ll see new buttons that help you manage your recordings. You can set and manage your recordings through Virgin TV Control or through the Virgin TV boxes at home.

Series Link +

Use this button to manage your Series Link recordings. You can change your recording options or cancel them.

Don’t Record or Stop Recording

Allows you to quickly cancel a recording you have previously set.

Delete

Tapping this button lets you delete a single show.

Upcoming

This will list all showings of that programme that are available to view within the next two weeks. Tap a programme in the list and you’ll see the Action buttons you can use for it.

Explore

If you want to find out more about a programme, like who’s starring in it or who’s directing it? Or discover more programmes like it, or find other episodes? Tap the Explore button. You can see this button at the bottom of your screen when you’re looking at these menus: Info (when you’re at home), Guide or My Shows

WishList™

If you’re using the Explore button, and you’ve selected a cast or crew member, the WishList button will appear. Create a WishList and the TV box will automatically record everything that cast or crew member is in, as it appears on TV.

More

Depending on what Menus you are looking at you can also see Change Recording Options for a show or decide when to delete a recorded show.

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