How to change the settings on my Virgin Media box


By changing the settings on your box, you can personalise Virgin Media TV to best suit you. Learn how to set favourite channels, fine tune your audio settings and lots more.

How to set favourite channels

Setting favourite channels makes it easier to find the shows you love. How you set your favourite channels depends on what box you have. Choose yours from the options below and follow the steps:

How to rename Virgin TV box

Renaming your box makes it easier to identify on your network. This can help if you’re using Virgin TV Control or are streaming shows from one Virgin TV box to another using multi-room viewing.

How to change display settings

To change the picture format on Virgin Media TV:

  1. Press Home on the remote
  2. Select Help & Settings
  3. Choose Settings
  4. Select Video Output
  5. You can then adjust the following:

How to change audio settings?

To see your network settings:

  1. Press Home on the remote
  2. Select Help & Settings
  3. Choose Settings
  4. Select Network

You can then choose from the following options:

How to access your messages

We’ll keep you up to date on what’s new, important TV schedule changes, and any other details you need to know about your service by sending messages to your box.

When you get a message, an envelope will appear next to the Help & Settings menu on the Home screen.

To access your messages:

  1. Press Home on the remote
  2. Select Help & Settings
  3. Select Messages to see your inbox. Any unread messages are marked with a Message Icon
  4. Select a message and press OK

If the whole message doesn’t fit on your screen, you can use the Channel Up / Down to scroll through it.

Need more help with your settings?

You can find more help with your TV settings on your box. To do this:

  1. Press Home on your remote
  2. Select Help & Settings
  3. Select Help

Has this helped?