Setting favourite channels makes it easier to find the shows you love. How you set your favourite channels depends on what box you have. Choose yours from the options below and follow the steps:
To set up your profile:
When you’ve set up a profile, you can set your favourite channels. To do this:
Now your favourites will be saved. To view your favourite channels, simply press the profile button on the side of the remote and select your profile
To set your favourite channels on a V6 or TiVo Box:
If you’d like to remove a channel from your favourites, simply press Thumbs Down.
Using your favourite channels There are two ways you can access your favourite channels:
From the Home Screen:
Using the TV Guide or Mini Guide:
If you’ve set your favourite channels in the TV Guide or Mini Guide, it will reset to all channels after one hour.
To rename the 360 box:
To rename a V6 or TiVo box:
You can then select one of the pre-set names or enter one of your own using the keypad on the Virgin TV remote.
You can also rename the Virgin TV V6 box using your computer. To do this:
When you’ve made your change, it may just take a few minutes for the new name to show on the box and your computer screen.
Finding my box’s default name (TSN)
If you have more than one box and haven’t renamed them yet, you might find it difficult to work out what each box is called. To find out your box’s default name, you need to find its TiVo Service Number (TSN). To do this:
To change the picture format on Virgin Media TV:
This lets you adjust the way the TV picture fits into your screen. Select from the following options:
• Full: Set your picture to fill the entire screen. 16:9 (Widescreen) content will display normally, but programs shown in 4:3 may look stretched to fill the full screen.
• Panel: Perfect if you’re watching a film or program shot in widescreen. Programs shown in 16:9 will be displayed normally, but programs shot in 4:3 might be displayed with bars on the left and right of the picture.
• Zoom: Widescreen content will display normally in this mode, but 4:3 content might appear with the top and bottom cut off.
Set the colour of the bars displayed in Panel mode. Choose between grey and black.
Can’t change the colour of the bars using this option? It’s likely the bars have been added by the broadcaster, rather than the box, and so can’t be changed.
Selecting Video Output Format lets you set the resolution your content is broadcast in. Generally, the higher the number, the sharper and more detailed the picture will be.
Select Test Formats and follow the on-screen prompts, and your box will identify all the formats your television can display.
You can then select Auto Detect and your box will select the best resolution from the available options automatically. Or, you can select the resolution or resolutions you’d like your box to use manually by placing a tick beside them.
To see your network settings:
You can then choose from the following options:
Connect to the network manually. Your box connects to the network automatically every few hours, but you can select this option to perform a manual update of your program listing or info. You can still watch live TV, set up recordings and search for shows while your box connects.
Test your connection and run tests related to your network to make sure your service is running properly.
View details about your network connection.
We’ll keep you up to date on what’s new, important TV schedule changes, and any other details you need to know about your service by sending messages to your box.
When you get a message, an envelope will appear next to the Help & Settings menu on the Home screen.
To access your messages:
If the whole message doesn’t fit on your screen, you can use the Channel Up / Down to scroll through it.
You can find more help with your TV settings on your box. To do this: