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Replacing an existing TV box

Swapping an old TV box for a new one is really simple, but it’s important to get everything set up in the right order.
Just follow these steps on how to disconnect, return and then connect the new TV box.


If you’ve got a TV360, you must reply ‘go’ to a text that we sent to you before you start this guide.

Didn’t get a text? Call us on 0800 953 9500 and have your account number to hand.

If you’ve got a V6, you can start this guide to set up your equipment.