When you first set up the box, your Virgin Media default PIN will be set as 1234. You'll need to enter this to watch the following:
We recommend changing it to something a little more difficult to crack right away.
If you can’t remember your PIN, try entering 1234 first. If that doesn’t work, you can reset your PIN.
To do this:
This will reset your PIN on all your Virgin TV boxes.
You can turn your PIN on or off for each Virgin Media TV service, allowing you to personalise your parental controls. You can do this by simply following the instructions below.
To view an adult channel, you will need to unhide the Adult Channels first.
Don't want to be asked for your PIN when playing a recording from MyShows? You can turn it off by doing the following:
This will not apply to some movies that have a 12+ rating.
You can lock some of your Apps and Games using your PIN on your Virgin Media box. To do this:
You'll be asked if you want to set up a Parental Guidance Lock the first time you select a guidance-labelled show on BBC iPlayer.
When setting up, you’ll be asked to create a 4-digit PIN, which you’ll need to enter any time you want to watch guidance-labelled programming on the app. To keep things simple, we recommend that you use your normal Virgin TV 4-digit PIN.
To turn off Parental Guidance Lock:
Forgot your BBC iPlayer PIN
If you’ve forgotten your BBC iPlayer PIN, you'll need to remove the parental guidance lock and then set it up again.
You can control what content is accessible through Netflix on the Virgin Media TV box by setting up a Netflix PIN. To do this:
When set up, the Netflix PIN will be applied to your Netflix account on all other devices. The PIN must be entered to watch any content rated above the viewing restriction level you selected when you set up your PIN.
Changing or resetting your Netflix PIN
Turning off your Netflix PIN:
This will allow you to watch any title of any rating without entering a PIN.
With Prime Video, you can set up a parental control PIN for programming and purchases.
To do this:
You'll need to enter your PIN before viewing any content rated at or above your chosen parental control level, or when making purchases. Content that requires a PIN will be marked with a padlock icon on the browsing screen.
By default, Vevo restricts access to videos that may be of a sensitive nature or are labelled as Explicit.
To manage access to Explicit Content, you need to have a Vevo account. If you don't have one already, you can create one on the Vevo website.
The first time you play a video rated as Explicit Content on your box, you'll be asked to Activate Vevo. You'll need to activate the Vevo app on each Virgin Media TV box separately.
To do this:
You’ll now be able to toggle the Block Explicit content option on the app.
You can lock or block the YouTube app on your Virgin Media TV box using the instructions in the Lock Apps & Games section above.
You can also restrict the content shown on the YouTube app. When you open YouTube for the first time, Restricted Mode is Enabled by default. This hides any potentially mature content.
You can change this by doing the following:
For more information on Parental Controls, check out the YouTube Safety Centre’s Parent resources.
You can lock or block YouTube Kids on your Virgin Media TV box using the instructions in the Lock Apps & Games section above.
ITV Hub will ask for a PIN when you try to play any programme with a ‘G’ rating. Shows displaying ‘G’ symbol may have been first shown on TV after the 9pm watershed or it may contain some language, violence, sexual scenes, nudity, adult humour or other material that you may not want your kids to watch.
ITV Hub will ask you to enter your 4-digit Virgin Media TV PIN when you try to play any programme with a ‘G’ rating.
You'll need to enter your 4-digit Virgin Media TV PIN any time you select a programme that carries a guidance warning.
With the All 4 app, you can set a PIN to restrict access to mature content. Restrictions can be set at the following levels:
You can set up your PIN in the All 4 app's Settings. Simply create a 4-digit PIN and select your preferred level of protection. To make things easier, we recommend you use the same PIN you set up on your box.
The All 4 PIN is linked to the Virgin Media TV box, not the account. When you set up a PIN on a specific TV box, it will remain in place regardless of who logs in.
To remove a PIN, go to the Channel 4 website and fill out the online form. Channel 4 will then let you know how to remove your PIN.
With the My5 app, you can set parental control to restrict access to programming with guidance warnings.
You can set parental controls in the My5 app's Settings. Simply create a 4-digit PIN. To make things easier, we recommend you use the same PIN you set up on the Virgin Media box.
You can lock or block MTV Play on your Virgin Media TV box using the instructions in the Lock Apps & Games section above.
You can lock or block Pluto TV on your Virgin Media TV box using the instructions in the Lock Apps & Games section above.