How do I manage the parental controls on Stream from Virgin Media?


At Virgin Media, we take the protection of your little ones very seriously. That’s why we’ve got lots of options to help you manage and choose which shows your kids can access.

Remember, you’ll need to know your PIN. For help with your PIN, see Your Virgin TV PIN.

If you watch shows through apps through Stream, such as Netflix or BBC iPlayer, they may have their own PIN or Parental Control settings. For more details, see Parental Control for Apps on Virgin TV.

How to lock channels on Stream

If you lock a channel, a PIN will always be needed to access it. You can lock or unlock as many channels as you like.

Note: Some channels schedule programmes which are unsuitable for viewing before the 8pm watershed. As a result, these programmes require a PIN if viewing before 8pm or after 5.30am.

To do this:

  1. Press Home on the remote
  2. Select Settings
  3. Choose Parental Controls
  4. Select Lock channels
  5. Enter your PIN
  6. Select Add Channels
  7. Highlight the channel you want to lock or unlock
  8. Press the back button

PIN setup for payments

You can also use the PIN you’ve set up to control purchases made through Stream.

To do this:

  1. Press Home on the remote
  2. Select Settings
  3. Choose Purchase Controls
  4. Select Set PIN for Payments
  5. Enter your PIN to set up

Has this helped?

Let's try something else

We've got other ways of helping