What is my Virgin Media TV parental control PIN?

Last updated: June 2, 2017

When you have Virgin TV you also have a PIN. This is used for Parental Control and when you purchase On Demand shows or Live Events.

Select your Virgin TV box to find out more



   

Virgin TV V6, powered by TIVO

Your default PIN is 1234 and if your V, V HD or V+ HD box is replaced for any reason your PIN will reset to this.

It’s important that you keep your PIN number safe and don’t give it to any younger children.

To find out how to use your PIN see Parental controls on Virgin TV.

Change your PIN

To change your PIN from the default or if you think it’s been discovered:

  1. Press Home on your remote
  2. Select Help & Settings
  3. Select Parental Controls then enter your current PIN
  4. Select Change PIN and follow the on screen instructions

Forgotten your PIN

If you can’t remember your PIN, try 1234 first. If this doesn’t work, you can reset your PIN

To do this:

  1. Press Home on your remote
  2. Select Help & Settings
  3. Select Help
  4. Select TV Care
  5. Select Reset my PIN

NOTE: This will reset your PIN on all your Virgin TV boxes.

You can also reset your PIN by calling our automated PIN reset service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 2.

*For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.


 

TIVO

Your default PIN is 1234 and if your TiVo box is replaced for any reason your PIN will reset to this.

If you use apps on TiVo such as Netflix or BBC iPlayer, they may have their own PIN or Parental Control set. See Parental control for Apps on Virgin TV for more.

To find out how to use your PIN see Parental controls on Virgin TV.

Setting your PIN

It's a good idea to change the PIN as soon as your box is set up. On your TiVo box a PIN is always needed to watch:

  • Programmes rated 12, before 8pm
  • Programmes rated 15, before 9pm
  • Programmes rated 18, before 10pm
  • A channel you’ve chosen to lock
  • Any adult channels

On Demand content carries either an age rating (such as PG, 15 or 18) or a ‘G’ for ‘Guidance’ as used by some broadcasters. All our On Demand programmes and movies carry a synopsis containing the Guidance information.

It’s important that you keep your PIN number safe and don’t give it to any younger children.

Change your PIN

To change the PIN from the default or if you think it’s been discovered:

  1. Press Home on your remote
  2. Select Help & Settings
  3. Select Parental Controls then enter your current PIN
  4. Select Change PIN and follow the on screen instructions

Forgotten your PIN

If you can’t remember your PIN, try 1234 first. If this doesn’t work, you can reset your PIN.

To do this:

  1. Press Home on your remote
  2. Select Help & Settings
  3. Select Help
  4. Select TV Care
  5. Select Reset my PIN

NOTE: This will reset your PIN on all your Virgin TV boxes.

You can also reset your PIN by calling our automated PIN reset service 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 2.

*For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

   

V/ V HD / V+ HD

Your default PIN is 1234 and if your V, V HD or V+ HD box is replaced for any reason your PIN will reset to this.

It’s important that you keep your PIN number safe and don’t give it to any younger children.

To find out how to use your PIN see Parental controls on Virgin TV.

Change your PIN

To change your PIN from the default or if you think it’s been discovered:

  1. Press Home on your remote control
  2. Select Settings
  3. Select Change your PIN
  4. Enter your old PIN when asked
  5. Enter the new PIN twice
  6. A screen will appear to confirm that your PIN has changed

Forgotten your PIN

If you can’t remember your PIN, try 1234 first. If this doesn’t work, you can reset your PIN

To do this:

  1. Press Home on your remote
  2. Select Help
  3. Select Virgin TV
  4. Select Got a Problem?
  5. Select TV Care
  6. Select Reset my PIN

NOTE: This will reset your PIN on all your Virgin TV boxes.

You can also reset your PIN by calling our automated PIN reset service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 2.

*For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.


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