Skip to main content
  • Help
  • On Demand TV Not Working

My On Demand services aren't working on Virgin Media TV

Step 1 of 3 - Mobile device displaying outage message

Check for known issues in your area

It might be that your services are down due to a known issue in your area. So it’s worth checking our Service status page for up to date information on known issues. You can can access our Service status page on the move, just download our My Virgin Media app.

Got an error code on screen?

Simply check out our TV error code page for step-by-step help.

 

Mobile/Desktop only wrapper - from Extra small breakpoint - to Small breakpoint
Step 2 of 3 - Virgin media TV box showing Sky cinema on TV screen

Favourite show no longer available?

As soon as the rights to an On Demand show expire, we need to remove it from our service. Some shows return at a later date with additional episodes or as a complete series. Keep your eyes peeled on the On Demand menus to catch the latest episodes.

Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint

Favourite show no longer available?

As soon as the rights to an On Demand show expire, we need to remove it from our service. Some shows return at a later date with additional episodes or as a complete series. Keep your eyes peeled on the On Demand menus to catch the latest episodes.

Step 2 of 3 - Virgin media TV box showing Sky cinema on TV screen
Step 3 of 3 - TV showing Virgin media restricted service message

Have we restricted your service?

If you still can’t access On Demand, this may be because we’ve restricted your service. Just so you know, we'll always try and contact you before we restrict your services.

There are two possible reasons for this:

  • If you’ve just joined us, we may apply a bar to some services, based on the results of your credit check. This can be reviewed after you've been with us for 6 months, and you've made all payments on time
  • If you're using services more than normal, we may restrict or bar your services temporarily to ensure you’re aware of what you’re spending

Our terms and conditions have more details on both policies.


Other ways to get help


    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status

 


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help

 


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in

 


    Mobile Your Account

  • View mobile bills
  • Change your plan
  • Check balance

     Mobile Sign in