Rebooting or restarting the Virgin TV box, which is turning it off and on again, usually sorts out most TV box issues.
It gives the TV box chance to reconnect to our network, so it’s always worth trying if it’s not working as well as usual.
Follow these steps to reboot a Virgin TV box:
Still having issues? Head to our help page to run a test on your TV service. If there’s a fault we’ll be able to help online.