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What is an advanced network error search?

Last updated: October 12, 2017

Advanced Network Error Search is a service designed to help you find the web sites you’re looking for more easily.

With this service, if you mistype a website address into your browser, it’ll get sent to a search service that tries to match what you’ve typed with a known web site. If that doesn’t work, it’ll give some related searches that may help. And even it that doesn’t get you where you want to be, you can do a further search in our Yahoo-powered Search box.

Can Advanced Network Error Search cause problems on home networks, printers or VPNs?

If computers or printers on your home network have single-word names like 'HP' or 'Printer', and you are no longer able to access them after you start using Advanced Network Error Search, this maybe because Advanced Search is redirecting information related to these devices.

If you’re using VPNs, you might also experience some difficulty them working alongside Advanced Network Error search.

Turning off Advanced Network Error Search

If you’re having any issues with Advanced Network Error Search, or you have your own search provider, you can ask for the service to be turned off. Once it’s turned off, you won’t see any Virgin Media search results for mistyped website addresses.

To turn off Advanced Network Error Search, visit my.virginmedia.com/advancederrorsearch/

I've switched off Advanced Network Error Search - why am I still seeing Virgin Media search results?

There is a small chance that this can happen with some browsers, although most should update to not use the Advanced Network Error Search.

If you wait a while, this issue should clear itself, but if not try closing your browser and opening a new one. If that also does not work, try re-booting your computer.

If that still does not work, then call us on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone, and selection option 2.

*For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.


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