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What is an advanced network error search?

Advanced Network Error Search is a service designed to help you find the websites you’re looking for more easily.

With this service, if you mistype a website address into your browser, it’ll get sent to a search service that tries to match what you’ve typed with a known website. If that doesn’t work, it’ll give some related searches that may help. And even it that doesn’t get you where you want to be, you can do a further search in our Yahoo-powered Search box.

Can Advanced Network Error Search cause problems on home networks, printers or VPNs?

If computers or printers on your home network have single-word names like 'HP' or 'Printer', and you are no longer able to access them after you start using Advanced Network Error Search, this maybe because Advanced Search is redirecting information related to these devices.

Turning off Advanced Network Error Search

If you’re having any issues with Advanced Network Error Search, or you have your own search provider, you can ask for the service to be turned off. Once it’s turned off, you won’t see any Virgin Media search results for mistyped website addresses.

To turn off Advanced Network Error Search, visit my.virginmedia.com/advancederrorsearch/

I've switched off Advanced Network Error Search - why am I still seeing Virgin Media search results?

There is a small chance that this can happen with some browsers, although most should update to not use the Advanced Network Error Search.

If you wait a while, this issue should clear itself, but if not try closing your browser and opening a new one. If that also does not work, try re-booting your computer.

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