How do I change my broadband, TV and phone services?

One of the simplest and quickest ways to make changes to your broadband, TV and phone services is through your My Virgin Media account. From here you upgrade parts of your package and see some of the top offers we have for you.

If you’ve not got one, you can find out how to create and manage your My Virgin Media account from our help page.

How to upgrade using My Virgin Media


Sign in or register for your My Virgin Media account to get going

Select the My upgrades & offers tab at the top of the page

Pick the part of your package you’d like to change or check out our Top Offers

Follow the on screen instructions to make your changes

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