How to set up Virgin TV

It's important that you get your Virgin TV set up in the right order, so don't plug in, or turn any of the kit on, until you’ve been guided through it. This usually takes just over an hour.

How to replace an existing TV box

If you need to replace an existing TV box, follow the steps below to help you disconnect and return the existing TV box and connect the new TV box.

If you’ve got a TV360, you must reply ‘go’ to a text that we sent to you before you start this guide.
Didn’t get a text? Call us on 0800 953 9500 and have your account number to hand.

  • Step 1

    Disconnect the old TV box

    Switch the power off at the socket, where the existing TV box is plugged in. Then unplug the power cable – keep these together.

    Unplug the white connector cable and all other cables from the back of the TV box – make sure you don’t unplug the other end! And use the spanner in the new QuickStart kit, if you need to.

  • Back a step

    Step 2

    Return your old kit

    If you’ve received a CollectPlus letter, the return instructions will be here.

    If you haven’t received a letter, you can recycle your kit instead. Here’s how to return old kit

  • Back a step

    Step 3

    Connect the new TV box

    Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI cable to your TV and then the power cable.

    Don’t plug the power cable into a wall socket just yet.

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    Step 4

    Finish connecting and start up the new TV box

    Push the white cable that was attached to the old TV box, into the other end of the white cable adapter – which you’ve just attached to the new TV box.

    Plug the power cable into a nearby plug socket and make sure it’s turned on. Also, check the TV box is switched on at the back.

    The TV box might take around 30 minutes to start up, while it connects for the first time.

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    Step 5

    Turn on and get connected

    Switch on your TV, then using your own TV remote press the Input, AV or Source button.

    Select the correct HDMI input for your box.

    When you see the ‘starting up’ screen, you can pull the tab out of the remote.

    Follow the instructions on screen to finish your setup. If you’re connecting via WiFi, instructions will appear on screen too.

How to connect a Virgin TV box to the WiFi

• Point remote at the TV box and select ‘UK’
• Select WiFi
• Select WPS set up
• Press WPS button on the front of your hub, until light flashes
• Press ‘OK’ on the remote

Also take a look at: how to get best WiFi signal Or, you can follow our help guide for more advice on setting up your Virgin Media broadband

How to change an existing Virgin TV box to a Virgin TV V6 box

Changing your TV box takes just over an hour. Follow our step-by-step guide:

How to change an existing Virgin TV box to a Virgin TV TiVo box

Before you begin, take a look at the kit you've received – making sure you have all the parts. If you don't, it’s our fault that your installation pack isn’t complete.

Give us a call, on the number in your QuickStart pack, and we’ll send out the missing parts as soon as possible.

How to upgrade and set up 360 software

  • Step 1

    Before you begin

    A few things to cover off before setting up:

    • Don’t remove the red tabs in the remote controls, until it’s time.

    • Make sure all of the TV boxes are switched on, not in standby – and that they’re connected to the internet, so that they can receive the software update.

    • Make sure your TV is on and set to the usual input you use to watch Virgin TV, so you can follow the on screen instructions.

  • Back a step

    Step 2

    Launch the upgrade app

    Take the old V6 remote control. Go to ‘Upgrade to Virgin TV 360 now’ from the home page or apps and games folder.

    Press okay and follow the on-screen instructions to ‘Upgrade to Virgin TV 360’.

    Note: Existing recordings on the V6 box won’t be transferred over to the new 360. You’ll have five days from the delivery of your new remote controls to catch up on any recorded programmes, before the box automatically upgrades.

  • Back a step

    Step 3

    Upgrade to Virgin TV 360

    When you see ‘time to make the big switch’ screen, you can now remove the red tab from the new remote control.

    If we sent you more than one remote control, you only need to remove the red tab from one of the remotes – for now.

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    Step 4

    Ugrade complete

    The TV box has now completed its upgrade to Virgin TV 360 and is ready to use.

    The new remote should work with the box and TV automatically. If it isn’t working, point the new remote at the TV box, press the ‘0’ button and hold there for 10 seconds. If this doesn’t work the first time, have another go.

    The remote will only work with this TV box. If you’ve a second V6 box, this will automatically upgrade. You’ll need to use the second remote that we sent you with your second TV box, once it has upgraded.

    Remember, one remote will pair with one TV box and cannot be used to control both of your TV boxes.

    For more information on setting up Virgin TV 360, follow our help guide.

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