Skip to main content

How do I test my Broadband speed?
 


You can test your broadband speed by visiting speedtest.net  – this is an independent speed test website approved by Virgin Media. 

Not sure what speed you should be getting? See our broadband speeds explained  page before you run your test.

You will be re-directed to speedtest.net in a new tab.
 

1. In your browser, head over to Speed Test

2. On the page that loads, on the right hand side it should say 'Virgin Media'

 

A screen shot showing the speedtest.net website

3. If it doesn't, select Change Server. Choose a Virgin Media server from the dropdown list.

A screen shot showing the speedtest.net website

4. Hit GO and the speed test will run.

A screen shot showing the speedtest.net website

5. After a few seconds, your download and upload speeds will be displayed.

A screen shot showing the speedtest.net website

Ping – this is reaction time of your connection. The faster the ping the better your connection will be for gaming and other uses where a fast reaction is required
Download speed – this will tell you how fast data can be downloaded from the Internet to your device
Upload speed – this will tell you how fast data can be uploaded from your device to the Internet

There are many factors that can affect these results including which speed test site you use:

  • Your test result will only be as fast as the slowest part of the connection between your device and the speed test site
  • The time of day and days of the week can affect your test result, so run multiple tests to ensure the tests are not affected by one off factors or high usage of the speed test site
  • Tests using a wired connection will be more reliable than a WiFi connection
  • Mobile device test results will usually be different than tests using a computer browser due to hardware limitations, and may be lower than your broadband service. As an example, the Apple iPhone 6 has a maximum WiFi connection speed of up to 120Mbps - recent laptop and desktop computers can achieve up to 1Gbps via a wired connection

 

We monitor the performance of our network using a panel of real Virgin Media customers. For more information on Virgin Media broadband speeds check here


Other ways to get help


    Service status

  • Run tests on your services
  • Check for network outages
  • Book an engineer

     Check service status

 


    Help

  • Find help articles
  • Step-by-step guides
  • Watch help videos

     Get help

 


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in

 


    Community

  • Helpful, friendly forums
  • Tips, help and advice
  • Staffed by Virgin Media

     Ask the community