No WiFi connection
Let’s see if we can get you back up and running. Have a look at the front of your broadband hub.
What are you seeing?
Here are five top tips on ways to improve your speed, but for the best in-depth help checkout our step-by-step guide.
Find the best place for your hub making sure it’s kept out in the open and in the upright position
Reboot your hub by turning it on and off again
Check each device, if one of your devices is suffering slow speeds whilst the others are working fine, there could be a limitation with it
Get rid of blackspots, if you have a hub 3 why not download the Virgin Media Connect app to scan your home for WiFi blackspots
Use the best connection for the job: Have you tried an Ethernet cable?