No WiFi connection

Let’s see if we can get you back up and running. Have a look at the front of your broadband hub.

 

What are you seeing? 

A broadband hub with the red WiFi light on and white power light on

White power light is on and the WiFi light is flashing red

I'm seeing this

   

A broadband hub with no lights on

No lights are on

I'm seeing this

   

Green power light is flashing and the WiFi light is green

White power light is on

I'm seeing this

   

A broadband hub with the white power light and green WiFi light on

White power light is on and WiFi light is flashing green

I'm seeing this

   

A broadband hub with the red power light on

Red power light is on

I'm seeing this

   

A broadband hub with the white power light and green WiFi light on

Green power light is flashing and WiFi light is green

I'm seeing this

   

Here are five top tips on ways to improve your speed, but for the best in-depth help checkout our step-by-step guide.

 

 

Find the best place for your hub making sure it’s kept out in the open and in the upright position

Reboot your hub by turning it on and off again

Check each device, if one of your devices is suffering slow speeds whilst the others are working fine, there could be a limitation with it

Get rid of blackspots, if you have a hub 3 why not download the Virgin Media Connect app to scan your home for WiFi blackspots

Use the best connection for the job: Have you tried an Ethernet cable?

 


Need more help


    Ask our community

  • Helpful, friendly forums
  • Packed with tips and advice
  • Staffed by Virgin Media
Ask the community

   


    Contact us

  • Get in touch with our friendly team
  • Waiting times may vary
  • Free from Virgin Media phones or mobile
Contact us