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My Virgin Media WiFi is not working 

 

What lights are you seeing?

White power light is on and the WiFi light is flashing red

   

White power light is on

   

Red power light is on

   

White power light is on and internet light is flashing green

   

Yellow power light is on

   

No lights are on

   

White power light is on and WiFi light is flashing green

   

Green power light is flashing and WiFi light is green

   

White power light is on and internet light is flashing red

   

White power light is on and internet light is blue

   

Tip 1

Find the best place for the Hub making sure it’s kept out in the open and in the upright position

Tip 2

Reboot the Hub by turning it on and off again

Tip 3

Check each device, if one of your devices is suffering slow speeds whilst the others are working fine, there could be a limitation with it

Tip 4

Get rid of blackspots, if you have a Hub 3 why not download the Virgin Media Connect app to scan your home for WiFi blackspots

Tip 5

Visit our Service status page to run a test against your kit and to check for network outages.


Other ways to get help


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