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My Virgin Media WiFi is not working

Follow our step-by-step guide to get back online. If that doesn't work we'll put you in touch with our team. Simple as that.

Which Hub do you have?

Tip 1

Find the best place for the Hub making sure it’s kept out in the open and in the upright position

Tip 2

Reboot the Hub by turning it on and off again

Tip 3

Check each device, if one of your devices is suffering slow speeds whilst the others are working fine, there could be a limitation with it

Tip 4

Get rid of blackspots, if you have a Hub 3 why not download the Virgin Media Connect app to scan your home for WiFi blackspots

Tip 5

Visit our Service status page to run a test against your kit and to check for network outages.

Other ways to get help

    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status


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  • Easy to follow videos
  • Step by step guides

     Get help


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  • Make a payment
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  • View mobile bills
  • Change your plan
  • Check balance

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