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My Virgin Media
WiFi is not working
My Virgin Media WiFi is not working
My Virgin Media WiFi is not working
Follow our step-by-step guide to get back online. If that doesn't work we'll put you in touch with our team. Simple as that.
Top tips to improve WiFi Top tips to improve WiFi

Find the best place for the Hub making sure it’s kept out in the open and in the upright position

Reboot the Hub by turning it on and off again

Check each device, if one of your devices is suffering slow speeds whilst the others are working fine, there could be a limitation with it

Get rid of blackspots, if you have a Hub 3 why not download the Virgin Media Connect app to scan your home for WiFi blackspots

Visit our Service status page to run a test against your kit and to check for network outages.
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