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Having WiFi troubles? Run tests on your services, check for faults in your area and more... Sign in
My Virgin Media WiFi is not working
Follow our step-by-step guide to get back online. If that doesn't work we'll put you in touch with our team. Simple as that.
Which Hub do you have?
Top tips to improve WiFi Top tips to improve WiFi
Find the best place for the Hub making sure it’s kept out in the open and in the upright position
Reboot the Hub by turning it on and off again
Check each device, if one of your devices is suffering slow speeds whilst the others are working fine, there could be a limitation with it
Get rid of blackspots, if you have a Hub 3 why not download the Virgin Media Connect app to scan your home for WiFi blackspots
Visit our Service status page to run a test against your kit and to check for network outages.
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