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My Virgin Media WiFi is not working 

 

What lights are you seeing?

A broadband hub with the red WiFi light on and white power light on

White power light is on and the WiFi light is flashing red

I'm seeing this

   

Green power light is flashing and the WiFi light is green

White power light is on

I'm seeing this

   

A broadband hub with the red power light on

Red power light is on

I'm seeing this

   

White power light is and internet light is flashing green

White power light is on and internet light is flashing green

I'm seeing this

   

Yellow power light is on

Yellow power light is on

I'm seeing this

   

A broadband hub with no lights on

No lights are on

I'm seeing this

   

A broadband hub with the white power light and green WiFi light on

White power light is on and WiFi light is flashing green

I'm seeing this

   

A broadband hub with the white power light and green WiFi light on

Green power light is flashing and WiFi light is green

I'm seeing this

   

White power light is and internet light is flashing red

White power light is on and internet light is flashing red

I'm seeing this

   

White power light is on and Internet light is blue

White power light is on and internet light is blue

I'm seeing this

   

Tip 1

Find the best place for the Hub making sure it’s kept out in the open and in the upright position

Tip 2

Reboot the Hub by turning it on and off again

Tip 3

Check each device, if one of your devices is suffering slow speeds whilst the others are working fine, there could be a limitation with it

Tip 4

Get rid of blackspots, if you have a Hub 3 why not download the Virgin Media Connect app to scan your home for WiFi blackspots

Tip 5

Visit our Service status page to run a test against your kit and to check for network outages.


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