Skip to main content
  • Help
  • No Wifi Connection
Having WiFi troubles? Run tests on your services, check for faults in your area and more... Sign in
Mobile/Desktop only wrapper - from Extra small breakpoint - to Small breakpoint

My Virgin Media
WiFi is not working

Mobile/Desktop only wrapper - from Small breakpoint - to Large breakpoint

My Virgin Media WiFi is not working

Mobile/Desktop only wrapper - from Large breakpoint - to No limit breakpoint

My Virgin Media WiFi is not working

Follow our step-by-step guide to get back online. If that doesn't work we'll put you in touch with our team. Simple as that.

Tip 1

Find the best place for the Hub making sure it’s kept out in the open and in the upright position

Tip 2

Reboot the Hub by turning it on and off again

Tip 3

Check each device, if one of your devices is suffering slow speeds whilst the others are working fine, there could be a limitation with it

Tip 4

Get rid of blackspots, if you have a Hub 3 why not download the Virgin Media Connect app to scan your home for WiFi blackspots

Tip 5

Visit our Service status page to run a test against your kit and to check for network outages.