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How do I improve
my WiFi speed?

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Sign in to run tests on your kit and check for known problems in your area.

Or follow our step-by-step help to get you back up to speed. 

     

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How do I improve my WiFi speed?  

wifi-girl

Sign in to run tests on your kit and check for known problems in your area.

Or follow our step-by-step help to get you back up to speed. 

     


Here are three simple steps to help improve your WiFi speed.

We’ve put together all the facts, figures and FAQs to back up our claims so you can see exactly what you’re getting. Just visit our broadband speeds explained .

It’s also worth noting broadband speeds may be affected by things we can’t control – like the use of WiFi, the device you’re using, the wiring in your building and the number of users online and accessing a particular website. Also, at peak times, high usage e.g. during major sporting events, may cause congestion.

Don’t know what fibre broadband speed you pay for? Log in to My Virgin Media or download the My Virgin Media app to check the details of your package.

Make sure to keep your Hub out in the open. That means out of cabinets, next to the telly, not behind it, and away from fishbowls. These objects can block and slow WiFi.

Signals from baby monitors and cordless phones can also interfere with WiFi. Aim for one metre of clearance.

Plus, keep the Hub upright, with its lights facing into the room. So your Hub’s strongest WiFi signal goes outwards – not into the floor.

 

It might seem a little obvious, but you’d be amazed at how many issues turning your hub off and on again will solve.


Other ways to get help


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     Go to Service status >

 


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