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How do I improve my slow WiFi speed?

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Follow our step-by-step guide to get you back up to speed as quickly as possible.


Three checks to help improve your WiFi speed

We’ve put together all the facts, figures and FAQs to back up our claims so you can see exactly what you’re getting. Just visit our broadband speeds explained .

It’s also worth noting broadband speeds may be affected by things we can’t control – like the use of WiFi, the device you’re using, the wiring in your building and the number of users online and accessing a particular website. Also, at peak times, high usage e.g. during major sporting events, may cause congestion.

Don’t know what fibre broadband speed you pay for? Sign in My Virgin Media or download the My Virgin Media app to check the details of your package.

Make sure to keep the Hub out in the open. That means out of cabinets, next to the telly, not behind it, and away from fishbowls. These objects can block and slow WiFi.

Signals from baby monitors and cordless phones can interfere with WiFi signals. Aim for one metre of clearance.

Microwave frequencies can be similar to that of WiFi (2.4 GHz) which also causes interference. Avoid using the microwave when you're on a video call, watching HD videos or doing something important online. Or switch to the Hub's 5GHz frequency (the majority of our Hubs have a dual band feature which means they switch between the two frequencies automatically when required).

Plus, keep the Hub upright, with its lights facing into the room. So the Hub’s strongest WiFi signal goes outwards – not into the floor.

Sign in to My Virgin Media or download the My Virgin Media app to check for any known network issues in your area. You can also:

  • Run simple tests on your kit
  • Find other useful step-by-step guides
  • Book an engineer if needed


Note:
We always recommend a quick reboot! It might seem a little obvious, but you’d be amazed at how many issues turning the Hub off and on again will solve.


Other ways to get help


    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status

 


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help

 


    My Virgin Media

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