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How do I improve
my WiFi speed?

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How do I improve my WiFi speed?

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How do I improve my WiFi speed?

Follow our step-by-step guide to get you back up to speed as quickly as possible.

First up - Check the lights on the Hub

Is there a solid white or yellow power light on the front of the Hub?

If you have other lights showing on the Hub, you may need to follow other steps to get your WiFi back up to speed. This will open in a new tab so you can always come back.

Here are some other checks to do

Virgin media hub

Understand your speed

We’ve put together all the facts, figures and FAQs to back up our claims so you can see exactly what you’re getting. Just visit our broadband speeds explained.

It’s also worth noting broadband speeds may be affected by things we can’t control – like the use of WiFi, the device you’re using, the wiring in your building and the number of users online and accessing a particular website or app. Also, at peak times, high usage may cause congestion.

Don’t know what fibre broadband speed you pay for? Sign in My Virgin Media or download the My Virgin Media app to check the details of your package.

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Find your Hub’s happy place

Make sure to keep the Hub out in the open.
Signals from baby monitors and cordless phones can interfere with WiFi signals. Aim for one metre of clearance.

Avoid using the microwave when you're on a video call, watching HD videos or doing something important online. Or switch to the Hub's 5GHz frequency (the majority of our Hubs have a dual band feature which means they switch between the two frequencies automatically when required).

Plus, keep the Hub upright, with its lights facing into the room. So the Hub’s strongest WiFi signal goes outwards – not into the floor.

Mobile/Desktop only wrapper - from Small breakpoint - to No limit breakpoint

Find your Hub’s happy place

Make sure to keep the Hub out in the open.
Signals from baby monitors and cordless phones can interfere with WiFi signals. Aim for one metre of clearance.

Avoid using the microwave when you're on a video call, watching HD videos or doing something important online. Or switch to the Hub's 5GHz frequency (the majority of our Hubs have a dual band feature which means they switch between the two frequencies automatically when required).

Plus, keep the Hub upright, with its lights facing into the room. So the Hub’s strongest WiFi signal goes outwards – not into the floor.

Service status test on mobile device and error page

Check your service status

Sign in to My Virgin Media or download the My Virgin Media app to check for any known network issues in your area. You can also:

  • Run simple tests on your kit
  • Find other useful step-by-step guides
  • Book an engineer if needed


Note:
We always recommend a quick reboot! It might seem a little obvious, but you’d be amazed at how many issues turning the Hub off and on again will solve.

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Working from home and using VPN?

Many companies use a Virtual Private Network (VPN) to provide employees with a secure and encrypted connection to work safely from home.

Due to the additional protection provided by VPN, the broadband speed you receive may be impacted. This is because all your internet traffic needs to go through your employer's network and servers. During peak office hours and with more people working remotely, it may take longer for the data to pass through.

If you're experiencing slower speeds, disconnecting and reconnecting to your VPN can help.

When running a speed test, make sure you turn off your VPN to see if you are experiencing slower speeds.

We've also got some handy tips to help improve your household's broadband speed 

Mobile/Desktop only wrapper - from Small breakpoint - to No limit breakpoint

Working from home and using VPN?

Many companies use a Virtual Private Network (VPN) to provide employees with a secure and encrypted connection to work safely from home.

Due to the additional protection provided by VPN, the broadband speed you receive may be impacted. This is because all your internet traffic needs to go through your employer's network and servers. During peak office hours and with more people working remotely, it may take longer for the data to pass through.

If you're experiencing slower speeds, disconnecting and reconnecting to your VPN can help.

When running a speed test, make sure you turn off your VPN to see if you are experiencing slower speeds.

We've also got some handy tips to help improve your household's broadband speed 

Other ways to get help


    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status

 


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  • Easy to follow videos
  • Step by step guides

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