Here are three simple steps to help improve your WiFi speed.
Step 1 – Know your speed Step 1 – Know your speed
We’ve put together all the facts, figures and FAQs to back up our claims so you can see exactly what you’re getting. Just visit our broadband speeds explained .
It’s also worth noting broadband speeds may be affected by things we can’t control – like the use of WiFi, the device you’re using, the wiring in your building and the number of users online and accessing a particular website. Also, at peak times, high usage e.g. during major sporting events, may cause congestion.
Don’t know what fibre broadband speed you pay for? Log in to My Virgin Media or download the My Virgin Media app to check the details of your package.
Step 2 – Find your Hub’s happy place Step 2 – Find your Hub’s happy place
Make sure to keep your Hub out in the open. That means out of cabinets, next to the telly, not behind it, and away from fishbowls. These objects can block and slow WiFi.
Signals from baby monitors and cordless phones can also interfere with WiFi. Aim for one metre of clearance.
Plus, keep the Hub upright, with its lights facing into the room. So your Hub’s strongest WiFi signal goes outwards – not into the floor.
Step 3 – Reboot your hub Step 3 – Reboot your hub
It might seem a little obvious, but you’d be amazed at how many issues turning your hub off and on again will solve.