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What lights are you seeing on the Hub?

Looks like you don’t have a solid white power light showing on the Hub. This may mean there’s an issue with your connection. Select which lights you are seeing on the Hub and follow the steps to get your WiFi back up to speed.

Tip 1

Find the best place for the Hub making sure it’s kept out in the open and in the upright position

Tip 2

Reboot the Hub by turning it on and off again

Tip 3

Check each device, if one of your devices is suffering slow speeds whilst the others are working fine, there could be a limitation with it

Tip 4

Get rid of blackspots, if you have a Hub 3 why not download the Virgin Media Connect app to scan your home for WiFi blackspots

Tip 5

Use the best connection for the job: Have you tried an Ethernet cable?