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You've reset your hub

Now that you’ve reset your hub and you’re white power light is solidly lit you’ll need to reconnect your devices to your hub using your WiFi network name and password. This can be found on the bottom of your hub. Your WiFi network name starts with VMxxxxxxx.


What is the operating system of the device you wanting to connect?

A hub WiFi details card


e.g. iPhone, iPad


e.g. Samsung, Google Pixel


e.g. Desktop computer, Laptop


Using a different operating system?

Visit for more support.