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Fixing slow speeds on your devices
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Find your Hub’s happy place
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1. Keep the Hub out in the open, objects like the TV and fish tanks can block or slow the WiFi signal.
2. Baby monitors and cordless phones can interfere with WiFi.
Aim for 1m of clearance.
3. Keep the Hub upright with the lights facing into the room.
Has this solved your issue?
Check your connections
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1. Make sure the power supply is firmly connected and that the Hub is switched on.
2. Make sure the white cable is tightly connected into the Virgin Media wall socket.
3. Make sure the white cable is tightly connected to your splitter and the back of the Hub.
Turn the Hub off and on again. It can take 5 to 10 minutes to fully reboot.
Has this solved your issue?
Device overload?
The more devices (including things like smart speakers and smart meters) you connect to the Hub, the more it can slow down. Having a faster broadband speed means your WiFi can distribute faster speeds to your devices.
Our faster broadband packages are ideal for homes with lots of devices. Sign in to My Virgin Media to see your broadband speed upgrade options that may better suits your needs.
Factory reset your Hub
- On the back of the Hub, press the pinhole reset button for 10 seconds
- We recommend using a pin/pen for this
- It can take 5 to 10 minutes for the Hub to fully reset
- Once the white power light on the front of the Hub is solidly lit you’re good to go
Tip: The Hub will return to its factory settings, so if you’ve made any changes like updating your WiFi password, you’ll need to set these up again after the Hub has reset.
You’ll need to reconnect your devices to the Hub using your WiFi password. This can be found on the bottom of the Hub.
Need help reconnecting?
Factory reset your Hub
- On the back of the Hub, press the pinhole reset button for 10 seconds
- We recommend using a pin/pen for this
- It can take 5 to 10 minutes for the Hub to fully reset
- Once the white power light on the front of the Hub is solidly lit you’re good to go
Tip: The Hub will return to its factory settings, so if you’ve made any changes like updating your WiFi password, you’ll need to set these up again after the Hub has reset.
You’ll need to reconnect your devices to the Hub using your WiFi password. This can be found on the bottom of the Hub.
Need help reconnecting?