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The more devices (including things like smart speakers and smart meters) you connect to the Hub, the more it can slow down. Having a faster broadband speed means your WiFi can distribute faster speeds to your devices.
Our faster broadband packages are ideal for homes with lots of devices. Sign in to My Virgin Media to see your broadband speed upgrade options that may better suits your needs.
On the back of the Hub, press the pinhole reset button for 10 seconds
We recommend using a pin/pen for this
It can take 5 to 10 minutes for the Hub to fully reset
Once the white power light on the front of the Hub is solidly lit you’re good to go
Tip: The Hub will return to its factory settings, so if you’ve made any changes like updating your WiFi password, you’ll need to set these up again after the Hub has reset.
You’ll need to reconnect your devices to the Hub using your WiFi password. This can be found on the bottom of the Hub. Need help reconnecting?
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