What do the lights on my Virgin Media hub mean?

Last updated: October 2, 2018

Want to know what all those lights mean? Select your Virgin Media Hub below to get started.

  

   

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Hub 3.0

There are a number of lights on the side, front and rear panels of the Super Hub. Check each light in turn to make sure it's not indicating a problem.

The WiFi light

Light status What it means What to do
Flashing green, then stays on green The light will stay green for two minutes once your Hub has completed setup. Wait a couple of minutes for the setup to complete, the light should then turn off.
Flashing green Once you’ve set up your Hub, this light flashes when you press the WPS button, if that’s how you choose to connect devices to the WiFi.

Press the WPS button on the hub for a few seconds.

Then select the WPS connection option on your device’s network manager (if your device is compatible).

Red There’s a problem with the WiFi network in your home
  • Restart your Hub, using the power switch at the back of the Hub
  • If that doesn’t work, use a paperclip or pen to press your Hub’s reset button. Holding the button down for over 5 seconds while the Hub is powered on will start restoring the Hub back to its factory settings (this will take a few minutes). Remember that this will reset your WiFi Network Name, WiFi Password and Settings Password to the ones printed on the bottom of the Hub, even if you’ve changed them previously
  • Go to virginmedia.com/servicestatus to see if there’s a known network outage in your area. You can also run tests on your broadband connection
Not on, but the base light is white Everything is running perfectly. Make a cup of tea and enjoy using your WiFi!
Green and the base light flashes green The Hub 3 is disconnected from network connections Check your cable connection to the Hub is tight and that no other cable connection in the home has come loose. If you find a loose connection, reconnect it tightly, and then reboot the Hub.

The Internet light

Light status What it means What to do
Flashing red There’s a problem connecting to the internet
  • Check that power leads and cables are securely connected.
  • Restart your Hub, using the power switch at the back of the Hub.
  • If that doesn’t work, use a paperclip or pen to press your Hub’s reset button. Holding the button down for over 5 seconds while the Hub is powered on will start restoring the Hub back to its factory settings (this will take a few minutes). Remember that this will reset your WiFi Network Name, WiFi Password and Settings Password to the ones printed on the bottom of the Hub, even if you’ve changed them previously.
  • Finally, go to virginmedia.com/servicestatus to see if there’s a known network outage in your area. You can also run tests on your broadband connection. If you’re issue can’t be resolved, please use the number provided to call us.
Flashing green, then stays on green This happens when you first set up your Hub Wait a couple of minutes until the setup is complete, the light should then turn off.
Flashing green Once you’ve set up your Hub, the light will flash green when it’s downloading a software update. Wait until the download is complete, the light should then turn off.
Not on, but the base light is white Everything is running perfectly. If you’re still having issues connecting, try turning your computer, tablet or mobile off and on. Then try to connect again.

Virgin Phone light

If your Virgin Phone service is provided via your Hub 3, the phone light will show if you have an issue with your phone service.

Light status What it means What to do
Flashing green, then stays on green This happens when you first set up your Hub

Wait for the setup to complete and then the light will turn off.

Red There’s a problem with your phone connection. See our article on Faults with your Virgin Phone
Flashing green Once you’ve set up your Hub, the light will flash green when it’s downloading a software update. Wait until the download is complete, the light should then turn off.
Not on, but the base light is white Everything is running perfectly.  

The WPS button

WiFi Protected Setup (WPS) is a quick and easy way to connect your wireless device to your Hub. Press the WPS button for a few seconds and then select the WPS connection option on your device’s network manager.

If your wireless device doesn’t support WPS, you can still connect your device to the internet using the Hub’s WiFi network name and password (the default details are printed on the pull out card or on the bottom of the Hub)

The Base light

Light status What it means What to do
White Everything is working fine  
Red Your Hub is too hot.

Ensure your Hub is placed out in the open with nothing covering the vents on the side.

Changing colour When you first set your Hub up, the light will flash and change colour.

Wait for the setup to complete and then the light should turn white.

Flashing green and the WiFi light is green The Hub 3 is disconnected from network connections Check your cable connection to the Hub is tight and that no other cable connection in the home has come loose. If you find a loose connection, reconnect it tightly, and then reboot the Hub.
Not on There’s no power to your Hub. Check your Hub is plugged in and switched on.

The Back panel of your Hub 3

Phone ports

The top 2 ports are Phone ports. These won't work if you connect anything to them, unless we've told you otherwise. If we’ve told you to connect your Phone to these ports and there is an issue with your phone then the phone icon light will turn on (see above for what to do if this happens).

Rear Ethernet lights

There are four Ethernet ports, which can be used to make wired connections to boosters, computers and other devices (these can be used instead of a WiFi connection, if your device is near enough to the Hub to connect with an Ethernet cable).

Each Ethernet port has its own light and will turn on when there is a connection between the Hub and the attached wired device.

If the light doesn’t turn on or is flashing try the following checks:

  • Make sure you're using the Ethernet cable supplied by Virgin Media
  • Make sure the Ethernet cable is firmly connected to your wired device and to the Hub
  • Make sure that the Ethernet port is enabled on your wired device. To find out how to do this check out the guide that came with your wired device
Reset button

Just below the Ethernet ports is a pinhole reset button.

Press a paperclip or tip of a pen into the hole if you think you need to reset the Hub 3. A press of more than 5 seconds while the Hub is powered on will restore the Hub back to its factory settings – it’ll take a few minutes to reset and boot back up.

Remember that this will reset your WiFi Network Name, WiFi Password and Settings Password to the ones printed on the on the bottom of the Hub, even if you’ve changed them previously.

Power switch

At the bottom of the Hub there is a small power switch. You can use this to reboot your Hub.

   

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Super Hub 2ac

Side panel lights

Here is a view of one of the panels of the Super Hub 2. A guide to the lights, reading from top to bottom, can be found below.

1 & 2 Wireless

These light indicates whether the Super Hub 2 is able to make a wireless connection. There are separate lights for the 2.4Ghz and 5Ghz Wireless networks. The lights will blink when the wireless access point is operating normally.

It may take a couple of minutes for the Super Hub 2 to complete its start-up procedure, so make sure that you've given it enough time to switch on all its wireless features. If the Wireless lights aren’t lit after two minutes, the Super Hub 2's wireless access point might be disabled. To re-enable wireless follow these steps:

1. Connect to the Super Hub 2 with an Ethernet cable

2. Use the settings printed on the back of your Super Hub to access the configuration page. For a guide on how to do this, please see Configure Advanced Settings on your Virgin Media Hub

3. From the main menu, select Wireless Network Settings and make sure that there is a tick in the ‘Enabled box’ for both Wireless networks.

If this doesn’t help, try resetting the Super Hub 2 back it’s factory settings. See Resetting your Virgin Media Hub

3. Ready

This light indicates whether the Super Hub 2 is successfully connected to the Virgin Media network. If the light is off, the Super Hub 2 is not connected to the Internet – check that the unit has power and that it is properly connected to the coaxial cable.

4. Traffic

When data is being transmitted across our network, this light will blink blue. Check this light when you connect a computer to one of the Super Hub 2's Ethernet ports with the Ethernet cable, or connect wirelessly from your computer - it'll tell you if data is being transmitted. If you connect over Ethernet, see also the guide to the Ethernet lights on the rear of the Super Hub 2, at the bottom of this article.

Front panel WPS button

The WPS button is just below the Virgin Media logo.

Pressing the button for two seconds will prepare the Super Hub 2 to connect to compatible WPS devices.

Back panel power and reset button

On the opposite panel to the one above is a Power symbol. At the top is a pinhole button, which can be used to reset the Super Hub 2ac to its factory settings. For more information on resetting your Super Hub 2ac, see Resetting your Virgin Media Hub

Rear Ethernet lights

On the rear of the Super Hub 2 are four Ethernet ports, which can be used to make wired connections to computers and other devices on your network.

Each Ethernet port has its own light to indicate a connection between the Super Hub and the attached device. These lights will blink when data is being transferred across the network.

A green light indicates a network connection of 1,000Mbps, while an amber light indicates a network connection of 100Mbps.

If you have connected the Super Hub 2 to your computer via the Ethernet cable but the relevant Ethernet light does not come on as expected, try the following checks:

  • Make sure you're using the Ethernet cable supplied with the Super Hub
  • Make sure the Ethernet cable is firmly connected to your computer and to the Super Hub
  • Make sure that the Ethernet port is enabled on your computer. To find out how to do this check out the guide that came with your computer
  • If you have put your Super Hub 2 into modem mode, make sure you have connected your device to the Ethernet port marked ‘Modem mode’. For more information on modem mode see Modem mode on your Virgin Media Hub

   

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Super Hub 2

Side panel lights

Here is a view of one of the panels of the Super Hub 2. A guide to the lights, reading from top to bottom, can be found below.

1 & 2 Wireless

These light indicates whether the Super Hub 2 is able to make a wireless connection. There are separate lights for the 2.4Ghz and 5Ghz Wireless networks. The lights will blink when the wireless access point is operating normally.

It may take a couple of minutes for the Super Hub 2 to complete its start-up procedure, so make sure that you've given it enough time to switch on all its wireless features. If the Wireless lights aren’t lit after two minutes, the Super Hub 2's wireless access point might be disabled. To re-enable wireless follow these steps:

1. Connect to the Super Hub 2 with an Ethernet cable

2. Use the settings printed on the back of your Super Hub to access the configuration page. For a guide on how to do this, please see Configure Advanced Settings on your Virgin Media Hub

3. From the main menu, select Wireless Network Settings and make sure that there is a tick in the ‘Enabled box’ for both Wireless networks.

If this doesn’t help, try resetting the Super Hub 2 back it’s factory settings. See Resetting your Virgin Media Hub

3. Ready

This light indicates whether the Super Hub 2 is successfully connected to the Virgin Media network. If the light is off, the Super Hub 2 is not connected to the Internet – check that the unit has power and that it is properly connected to the coaxial cable.

4. Traffic

When data is being transmitted across our network, this light will blink blue. Check this light when you connect a computer to one of the Super Hub 2's Ethernet ports with the Ethernet cable, or connect wirelessly from your computer - it'll tell you if data is being transmitted. If you connect over Ethernet, see also the guide to the Ethernet lights on the rear of the Super Hub 2, at the bottom of this article.

Front panel WPS button

The WPS button is just below the Virgin Media logo.

Pressing the button for two seconds will prepare the Super Hub 2 to connect to compatible WPS devices.

Back panel power and reset button

On the opposite panel to the one above is a Power symbol. At the top is a pinhole button, which can be used to reset the Super Hub 2ac to its factory settings. For more information on resetting your Super Hub 2ac, see Resetting your Virgin Media Hub

Rear Ethernet lights

On the rear of the Super Hub 2 are four Ethernet ports, which can be used to make wired connections to computers and other devices on your network.

Each Ethernet port has its own light to indicate a connection between the Super Hub and the attached device. These lights will blink when data is being transferred across the network.

A green light indicates a network connection of 1,000Mbps, while an amber light indicates a network connection of 100Mbps.

If you have connected the Super Hub 2 to your computer via the Ethernet cable but the relevant Ethernet light does not come on as expected, try the following checks:

  • Make sure you're using the Ethernet cable supplied with the Super Hub
  • Make sure the Ethernet cable is firmly connected to your computer and to the Super Hub
  • Make sure that the Ethernet port is enabled on your computer. To find out how to do this check out the guide that came with your computer
  • If you have put your Super Hub 2 into modem mode, make sure you have connected your device to the Ethernet port marked ‘Modem mode’. For more information on modem mode see Modem mode on your Virgin Media Hub

   

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Super Hub

To protect the Super Hub from being accessed wirelessly by an unauthorised user, you may wish to change the WiFi network passphrase.

There are a number of lights on the side, front and rear panels of the Super Hub. Check each light in turn to make sure it's not indicating a problem.

Side panel lights

Here is a view of one of the side panels of the Super Hub. A guide to the lights, reading from top to bottom, can be found below.

1. Traffic

When data is being transmitted across our network, this light will blink blue or green. Check this light when you connect a computer to one of the Super Hub's Ethernet ports with the Ethernet cable, or connect wirelessly from your computer - it'll tell you if data is being transmitted. If you connect over Ethernet, see also the guide to the Ethernet lights on the rear of the Super Hub, at the bottom of this article.

2. Ready

This light indicates whether the Super Hub is successfully connected to the Virgin Media network.

If the light is off, the Super Hub is not connected to the Internet – check that the unit has power and that it is properly connected to the coaxial cable.

3. Wireless

This light indicates whether the Super Hub is able to make a wireless connection. The light will be solid green or will blink when the wireless access point is operating normally.

It may take a couple of minutes for the Super Hub to complete its start-up procedure, so make sure that you've given it enough time to switch on all its wireless features. If the Wireless light isn't lit after two minutes, the Super Hub's wireless access point might be disabled. Try holding down the Virgin Media button for six seconds until the Wireless light comes back on. If that doesn't re-enable your wireless connection, follow these steps:

1. With your computer connected to the Super Hub using the Ethernet cable, type 192.168.0.1 into the address line of your Web browser (e.g. Internet Explorer or Safari). You'll then be asked to enter the Super Hub's username and password

2. Enter the Super Hub's username and password – you'll find them on the label on the back of the unit

3. From the main menu, select Wireless Network Settings and make sure that Wireless is set to 'On'

If the Wireless light still isn't lit, please contact our technical support team.

Side panel power and reset button

On the opposite side panel to the one above is a Power symbol. Above this is a pinhole button, which can be used to reset the Super Hub to its factory settings.

Front panel light/button

The front panel light/button is in the form of the Virgin Media logo.

Pressing the button for two seconds will prepare the Super Hub to connect to compatible WPS devices, such as the Push2Sync USB adapter. The light will blink red and blue while searching for compatible WPS devices, and will then go solid blue once the connection has been established.

The Virgin Media button also has a second function: holding it down for six seconds will disable the Super Hub's wireless signal altogether.

If the Virgin Media button is glowing a purple colour, it means that your Super Hub is in Modem Mode. For more information, see Modem mode on your Virgin Media Hub.

Rear Ethernet lights

On the rear of the Super Hub are four Ethernet ports, which can be used to make wired connections to computers and other devices on your network.

Each Ethernet port has its own light to indicate a connection between the Super Hub and the attached device. These lights will blink when data is being transferred across the network.

A green light indicates a network connection of 1,000Mbps, while an amber light indicates a network connection of 100Mbps.

If you have connected the Super Hub to your computer via the Ethernet cable but the relevant Ethernet light does not come on as expected, try the following checks:

  • Make sure you're using the Ethernet cable supplied with the Super Hub
  • Make sure the Ethernet cable is firmly connected to your computer and to the Super Hub
  • Make sure that the Ethernet port is enabled on your computer. To find out how to do this check out the guide that came with your computer
  • If you have put your Super Hub into modem mode, make sure you have connected your device to correct Ethernet port. For more information on modem mode see Modem mode on your Virgin Media Hub


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