Skip to main content
  • Help
  • What do the Lights on your Hub mean
Having WiFi troubles? Run tests on your services, check for faults in your area and more... Sign in

What do the lights on the WiFi Hub mean?

Follow our step-by-step guide to understand what the Hub lights mean.

What lights are you seeing?

Tip 1

Find the best place for the Hub making sure it’s kept out in the open and in the upright position

Tip 2

Reboot the Hub by turning it on and off again

Tip 3

Check each device, if one of your devices is suffering slow speeds whilst the others are working fine, there could be a limitation with it

Tip 4

Get rid of blackspots, if you have a Hub 3 why not download the Virgin Media Connect app to scan your home for WiFi blackspots

Tip 5

Use the best connection for the job: Have you tried an Ethernet cable?

Other ways to get help

    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in


    Mobile Your Account

  • View mobile bills
  • Change your plan
  • Check balance

     Mobile Sign in