Skip to main content

Having issues with your TV?

Follow our step-by-step guide so you can get back to watching TV again. If that doesn't work we'll put you in touch with our team. Simple as that.

What issue are you having?


Other ways to get help


    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status

 


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help

 


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in

 


    Mobile Your Account

  • View mobile bills
  • Change your plan
  • Check balance

     Mobile Sign in