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You can hear sound from your TV

We need to reset your TV box. Turn the box off, disconnect all the cables then reconnect all the cables making sure everything is nice and tight and turn it back on. When your TV box comes back on, make sure you’re connected to the right source. To cycle through each source, press the source button on your TV remote (the remote you got with your TV, not your Virgin TV remote). The source button will be labelled Source, AV or Input, or should look something like this:

 

Has resetting your TV box solved your issue?

There is a small switch on the base of your hub by the power lead.