Contact us

Start again

Chat online
Sorry, the team are currently unavailable, please try again during our opening times.
Call options:

from your Virgin Media phone or mobile
from any other phone
Lines are open
8am - 10pm, 7 days a week
*For call costs to our team from a Virgin Media home phone, visit Call costs from other networks and mobiles may vary.
*Please note standard charges apply, check with your network operator for rates.
Write to us at:
Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ
Check your service 
Check your service and track any reported faults in your area.
Common questions 
 Online Help and SupportOur extensive online knowledgebase has articles, videos and troubleshooting guides for all your queries.
 Accessible ways to contact Virgin Media
Text Relay Service Deaf, hard of hearing or speech impaired will find the text relay service very useful.
Video Relay Service Get in touch using sign language over your webcam
To find out more, visit our Accessibility hub

Get helpful advice from the friendly community at our forums

Top forum topics


Buying or Upgrading? Call 0800 952 8046

Need to get in touch? Call 0345 454 1111