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Just so you know, all work requests we carry out are chargeable.

If you think that Virgin Media apparatus is dangerous or posing a health and safety risk, please call 0333 000 5925

We'll use the information you provide to contact you and process your enquiry. Please don't provide any personal sensitive information.

End user has a specific meaning in the context of the VAT Domestic Reverse Charge on Construction. It refers to a business which is VAT and CIS registered, and which doesn’t sell on building or construction services. For example, a builder contracted to construct a house for a landowner is not an End User as they are selling on their construction services. But a builder constructing a house to sell on the market is selling on the house itself and not construction services, and so they would be an End User for the purpose of the DRC.