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Our Essential broadband packages help our customers who are on Universal Credit.

To fill in this form, you must be the bill payer. If you’re acting on behalf of the bill payer, you need to let us know before you apply by calling us on 150 from your Virgin Media phone or mobile, or 0345 454 1111 from any other phone.  

How to stay connected

When you choose your new package, we’ll check your eligibility, which we’ll explain in more detail after you’ve confirmed your order. Be aware

For now, be aware that when we contact you, you’ll need to send us a screenshot of your Universal Credit Payments page and that the name and email address shown on the statement must match the ones on your Virgin Media account. Once that’s done, we’ll process your order.


FAQs

You won’t be charged a fee, even if you leave within the minimum period.

If you move to Essential broadband or Essential broadband plus, you’ll have a limited broadband connection that may affect your ability to stream, download and upload content online. This includes any non-Virgin Media services like home security cameras or any devices that you use which need a minimum speed to work properly.

If there are parts of your home that already have slow WiFi, you’ll see another drop in speed when you move to Essential broadband plus or Essential broadband plus with Stream – this includes areas where you use WiFi Boosters. You may have limited connectivity within those areas of the house.

Free broadband isn’t generally available in the UK, some providers offer ‘social tariffs’ instead – discounted broadband packages, which are cheaper than the standard pricing. People on Universal Credit, for example, can get online from £12.50 a month with our Essential broadband package.

Only the person receiving Universal Credit can apply, or someone acting on behalf of them, as long as already know about the arrangement. Once you've given us all the details we need, we’ll check the information and process your order.

You’ll need a screenshot of your online Universal Credit Payments page, showing your name, address, assessment period and payment date – the payment date must be within the last 30 days. The name and address will need to be the same as your Virgin Media account, whether you’re applying as a new or existing customer.

If you’re already in a contract with us, we’ll swap you over to our Essential broadband package straight away and you won’t have to pay any fees or extra charges.

You can pay your bill by:

  • Direct Debit 
  • Online payment 
  • Over the phone
  • Bank transfer (via online or phone banking) 
  • Cash payment 
  • By cheque 

For more, go to our help centre on how to pay your Virgin Media bill.

Speak to us as soon as possible so we can discuss your options and we’ll do all we can to help. For more, go to our payment issues page for contact numbers and names of organisations that offer financial advice. currently in arrears or on a scheduled repayment plan.

In the event of a successful application, your existing services will be migrated to our Essential broadband 15Mbps. This broadband service is governed by our standard terms and conditions which can be found here virginmedia.com/legal.

If you currently receive TV or landline services from us, these services will be terminated if and when you migrate to Essential broadband. You’ll need to ensure you have an alternative method of making calls, such as a mobile. If you rely on your landline for emergency calls, telehealth alarms or care devices (or other services that are supported by your landline) Essential broadband may not be right for you at this time.

If you migrate to our Essential broadband tariff, you will be ineligible for any future new customer discounts if and when you decide to migrate.

If you currently have an Oomph bundle that includes a mobile SIM, you will need to transfer your SIM to one of our current Virgin Mobile SIM only tariffs or cancel it. If your Oomph bundle includes a Freestyle handset agreement, this will be unaffected by a migration to Essential broadband and your monthly payment will need to be paid as normal.

You’ll need to submit evidence when requested to demonstrate you are still in receipt of Universal Credit to continue to receive Essential broadband at £12.50 per month. If you do not submit this evidence, your bill will increase to £23 per month. Once evidence is submitted and accepted, your monthly charge will revert to £12.50 per month.

If you migrate to our Essential broadband tariff, your price won’t change whilst you are receiving Universal Credit payments.

You can call our customer service team on 150 from any Virgin Media home phone or mobile, or 0345 454 111 on any other phone.

We’ll check to see if you’re still eligible for Universal Credit once a year. If you are, your package will continue to be charged at the discounted rate. If you’re not on Universal Credit anymore, or you can’t give us evidence, the package will change to the standard price.

It’s our easy-to-use, flexible, and seamless TV streaming service. Just plug the Stream box into your TV to access favourite subscription services like Sky Sports, Netflix, and Disney+ along with all the TV channels and apps you can't live without, like BBC, ITV, Channel 4, and YouTube. Plus search across all of them in one go with your voice.

Stream gets you access to more than 40 free channels, plus 28 HD channels as standard. You can also access Catch Up and On Demand TV – including BBC iPlayer and BBC Sounds, ITV Hub, All 4, My5, YouTube and YouTube Kids.

Essential broadband, Essential broadband plus Terms and Conditions

  1. Existing Virgin Media customers in receipt of Universal Credit are able to apply to move their plan to one of the following Essential broadband plans:
    a)  Essential broadband at £12.50 per month;
    b)  Essential broadband plus at £20 per month; or
    c)   Essential broadband plus with Stream at £20 per month & additional one-off £20 payment for Stream
  2. Customers applying for Essential broadband, or upgrading to Essential broadband plus or Essential broadband plus with Stream, will not be eligible if they are currently in arrears or on a scheduled repayment plan.
  3. In the event of a successful application, your existing services will be transferred to the Essential broadband plan you have chosen. Each of these Essential broadband plans are governed by our standard terms and conditions shown here. If you transfer to Essential broadband plus with Stream, our Stream terms and conditions, shown here, also apply.
  4. If you currently receive TV or landline services from us, these services will be terminated if and when you transfer to an Essential broadband plan. You’ll need to ensure you have an alternative method of making calls, such as a mobile. If you rely on your landline for emergency calls, telehealth alarms or care devices (or other services that are supported by your landline) an Essential broadband plan may not be right for you at this time.
  5. If you transfer to an Essential broadband plan, you will be ineligible for any future new customer discounts if and when you decide to transfer. Our Essential broadband plans are not a qualifying product for Volt benefits… If you are currently receiving Volt benefits and you transfer to an Essential broadband plan, your 02 SIM Volt benefits will continue until you recontract. On recontracting, you will not be eligible for any Volt benefits. Any discounts that you enjoyed on your previous plan prior to taking an Essential broadband plan will not transfer over to your new Essential broadband plan and if you ever transfer off your Essential broadband plan on to another plan, any discounts that you accrue whilst on your Essential broadband plan will not transfer over to that new plan.
  6. Any add-on or inclusive services that you are receiving on your current package will be transferred to your Essential broadband plan subject to any eligibility conditions associated with those services. This may result in services being removed or in new charges being incurred by you for services previously discounted or waived.
  7. If you currently have an Oomph bundle that includes a mobile SIM, you will need to transfer your SIM to one of our current 02 SIM only tariffs or cancel it. If your Oomph bundle includes a Freestyle handset agreement, this will be unaffected by a transfer to an Essential broadband plan and your monthly payment will need to be paid as normal.
  8. You’ll need to submit evidence when requested to demonstrate you are still in receipt of Universal Credit to continue to receive Essential broadband including when you upgrade from an Essential broadband plan to an Essential broadband plus or Essential broadband plus with Stream plan. If you do not submit this evidence, your bill will reflect the standard price for the tier of service you are receiving under your Essential broadband plan. The standard prices for each tier of service can be found here. Once evidence is submitted and accepted, your monthly charge will revert to that of your chosen Essential broadband plan as outlined above at 1.
  9. If you transfer to an Essential broadband plan, your price won’t change whilst you are receiving Universal Credit payments.