Oops, you’ve caught us hard at work

Our technical boffins are doing some important work behind the scenes to improve the way we do things around here.

Don’t worry, our team are on hand to order your pre-paid postal packaging

Simply email EquipmentReturns@virginmedia.co.uk with your account number and area code - We’ll send to you in around 7-10 days.
If you require the pack to be sent to a different delivery address from where our services were installed - Please also include the new delivery address.