Making a complaint

If you're unhappy with our services, please let us know as soon as you can.
We'll do our best to put things right, so you can carry on enjoying your services
again. We'll also use your feedback to improve our service where we can.

We will aim for a response to be with you within 7 days, however, this can take longer depending on the issue you've raised. We always aim to resolve complaints in the first instance - in some cases this can take up to 28 days, and this is to ensure that we give your comments the attention they deserve.

We always aim to offer a satisfactory resolution for you. In order to help us reach a speedy resolution for you, please ensure you answer the DPA questions accurately, please also be as specific as you can in your complaint, and let us know what you would consider a suitable resolution.

Making a complaint | Virgin Media