What happens next?
Once your request has been processed and a decision has been made, we will contact you by email or send you a letter confirming your payment holiday and your new schedule. We may need to talk to you about your application , so make sure you leave a number that we contact you on.
As we mentioned before, the coronavirus outbreak is affecting our ability to stay in contact with our customers, and we really appreciate your patience at this time.
Help is on hand…
If you’d like more information, our help pages have loads of useful articles, guides and FAQs you may find helpful.