Upgrade to the mighty Hub 4 at no extra cost
We want your internet experience with us to be the best it can be. So we'd like to swap your old WiFi router for a brand new Hub 4, at no extra cost.
What’s so great about the Hub 4?
- Our best WiFi coverage ever
- Supports our ultrafast fibre speeds
- Seamlessly connect to wireless internet
- Your household can get online at the same time
- Easy to set up with QuickStart
Our best Hub yet…
Our new Hub 4 packs in our best ever WiFi hardware specs thanks to some nifty new antennae designed to maximise WiFi coverage.
What’s more, we’ve made sure it’s fit for our top broadband speeds, so if you upgrade to our Gig1 Fibre when it becomes available, you’ll be able to reach speeds of 1Gbps and beyond.
Your questions answered
Why should I swap to the Hub 4? Why should I swap to the Hub 4?
Our new Hub 4 is full of our latest tech, which means you'll be ready to make the most of our broadband speeds around your home.
How do I set up the new Hub 4? How do I set up the new Hub 4?
We'll send your Hub 4 in the post, along with its very own QuickStart self-install pack. It’s super easy to set up and the pack will cover all you need to know.
What should I do with my old bit of kit? What should I do with my old bit of kit?
We’ve got that covered. You will need to return your old kit to us, just follow the simple steps included in your QuickStart self-install pack which will explain how to do it.
What time can I expect delivery? What time can I expect delivery?
Our friends at Yodel will deliver the new Hub 4 to your billing address, on the day you choose, between 8am and 9pm. Make sure you add your mobile number to your details. That way we can text you on the delivery day with all the information you'll need to track your order.
We’ll do our best to keep to your chosen delivery date, but if we do need to change it, we’ll let you know over email.
What if I'm not in? What if I'm not in?
That's okay, Yodel will try and leave the Hub 4 with one of your neighbours. If they can't, they'll leave a card with details of how to reschedule delivery.
Can I change my delivery date once I've booked? Can I change my delivery date once I've booked?
Unfortunately you can't change your delivery date online. But if you aren't in, Yodel will either leave the Hub 4 with a neighbour or leave a card on how to reschedule delivery on a date that works for you.
How soon will I receive my order confirmation email? How soon will I receive my order confirmation email?
We'll send you an email confirming your delivery date within 14 days. If there's a delay it just means it's taking us a little longer to process because there's some outstanding activity on your account. We'll make sure we sort out your order as quickly as possible, so you can start enjoying speedy, wireless broadband.
What if I don’t want to swap hubs? What if I don’t want to swap hubs?
That’s fine, choosing to not update to the Hub 4 will not impact your service.
The legal stuff
Hub Swap: Available to the addressed recipient only, via the link provided. Ends 11.59pm on 31st of December 2021. We are upgrading your current broadband kit for a new Hub 4. Your existing Hub will be automatically deactivated six days after the install date for your new Hub 4.
QuickStart: The Hub 4 is required to be installed through QuickStart and is only available via home delivery. Home delivery is free. During busy periods it could take us longer than 30 days to deliver your new Hub. If we are unable to offer you the delivery date you have chosen, we will book the next available date and advise you via email. In order to activate the Hub 4 please follow the instructions provided. Further Legal Stuff applies. Go to virginmedia.com for details.
General: Registered office address: 500 Brook Drive, Reading, RG2 6UU. Registered in England and Wales Company No. 2591237.