Skip to main content
Hub 5 banner

Hub 5, our first powered by new WiFi 6 technology, handles a houseful of gadgets like never-before. All you have to do to get one for no extra cost? 
 

Confirm your details below

 


Next-gen WiFi 6

Our Hub 5 is powered by WiFi 6, the next generation of WiFi technology - made to handle more devices than ever online at the same time. So you always get great coverage, fast speeds and a smooth connection.

Take Control of your WiFi

Hub 5 works with the Virgin Media Connect app, so you can check the WiFi speeds to your Hub and devices, keep track of your WiFi Pods, pause WiFi to certain devices, get expert help through our live chat, and more.

Intelligent WiFi

Using Intelligent WiFi, the Hub will adapt to your home and automatically sort out WiFi issues for you, so you can enjoy fast and reliable speeds.



Fancy trading in your old one for a new Hub 5? 

Get your order in below and choose when you’d like the Hub 5 delivered. When it arrives, just send back the old one in the same pre-paid box.

Confirm your details below for your upgrade


Your questions answered

Our new Hub 5 is full of our latest tech, which means you'll be ready to make the most of our broadband speeds.

 

We'll send your Hub 5 in the post, along with its very own QuickStart self-install pack. It’s super easy to set up and the pack will cover all you need to know. 

We’ve got that covered. You will need to return your old kit to us, just follow the simple steps included in your QuickStart self-install pack which will explain how to do it.

Our friends at Yodel will deliver the new Hub 5 to your billing address, on the day you choose, between 8am and 9pm. Make sure you add your mobile number to your details. That way we can text you on the delivery day with all the information you'll need to track your order.

We’ll do our best to keep to your chosen delivery date, but if we do need to change it, we’ll let you know over email.

That's okay, Yodel will try and leave the Hub 5 with one of your neighbours. If they can't, they'll leave a card with details of how to reschedule delivery.

Unfortunately you can't change your delivery date online. But if you aren't in, Yodel will either leave the Hub 5 with a neighbour or leave a card on how to reschedule delivery on a date that works for you.

We'll send you an email confirming your delivery date within 14 days. If there's a delay it just means it's taking us a little longer to process because there's some outstanding activity on your account. 

We'll make sure we sort out your order as quickly as possible, so you can start enjoying speedy, wireless broadband.

That’s fine, choosing to not update to the Hub 5 will not impact your service.

 

The legal stuff

Hub 5 requires self-installation and is only available via home delivery. You won't be charged for home delivery. Technician visit isn’t available . If you need help with your self-installation, ask someone you trust, like a friend, family member or carer, to help. You can choose a delivery date online and an order confirmation will be sent to you via email. Delivery dates are subject to availability and could take over 30 days in busy periods. If we can't provide the date you've chosen, we'll deliver on the next available date and confirm this by email. In order to activate the Hub 5 please follow the instructions provided. Your existing Hub must be returned as per the instructions included with your new Hub 5 and will be automatically deactivated six days after the agreed installation date for your new Hub. WIFi 6-enabled devices required to take advantage of WiFi 6 Hub performance benefits.

Some accessibility features might not be ready on the Virgin Media Connect app, but we’re working to make all our services accessible for people with impairments or who use assistive technology. Further Legal Stuff applies. Go to virginmedia.com for details.

General: Registered office address: 500 Brook Drive, Reading, RG2 6UU. Registered in England and Wales Company No. 2591237.