Hub 5 upgrade

Mobile/Desktop only wrapper - from Large breakpoint - to No limit breakpoint

Mobile/Desktop only wrapper - from Medium breakpoint - to Large breakpoint

Mobile/Desktop only wrapper - from Extra small breakpoint - to Medium breakpoint

This offer only applies to specific customers we’ve already contacted.

If you haven’t come here through an email directly from us, you won’t be able to swap the Hubs.

If you are eligible and order the Hub 5, please send the Hub 3 back in the same pre-paid box.

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Powerful home WiFi

Virgin Media is home to lightning-fast, reliable broadband. And the more speed your Hub gets, the more your WiFi can do.

Strong signal for everyone at home

Small but powerful, our Hubs are made to handle our ultrafast broadband speeds and deliver WiFi to where you need it.

Built-in security

All our latest Hubs come with encryption and the latest security features as standard. So you won’t have to worry about someone hacking or stealing your WiFi.

Enter your details

Once you’ve filled in the form, you’ll then choose your preferred delivery date on the next page.

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Yes, I'd like Virgin Media to keep in touch with me online, by phone, text message, post and email about products and services of Virgin Media and its Group Companies which includes O2. Under your current marketing preferences, we only contact you about Virgin Media products and services. To be able to hear from us about the new partnership, including information about O2 products and services, please fill in this form to update your marketing preferences.

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Your questions answered

Why should I swap to the Hub 5? Why should I swap to the Hub 5?

Our new Hub 5 is full of our latest tech, which means you'll be ready to make the most of our broadband speeds.

How do I set up the new Hub 5? How do I set up the new Hub 5?

We'll send your Hub 5 in the post, along with its very own QuickStart self-install pack. It’s super easy to set up and the pack will cover all you need to know.

What should I do with my old bit of kit? What should I do with my old bit of kit?

We’ve got that covered. You will need to return your old kit to us, just follow the simple steps included in your QuickStart self-install pack which will explain how to do it.

What time can I expect delivery? What time can I expect delivery?

Our friends at Yodel will deliver the new Hub 5 to your billing address, on the day you choose, between 8am and 9pm. Make sure you add your mobile number to your details. That way we can text you on the delivery day with all the information you'll need to track your order.

We’ll do our best to keep to your chosen delivery date, but if we do need to change it, we’ll let you know over email.

What if I'm not in? What if I'm not in?

That's okay, Yodel will try and leave the Hub 5 with one of your neighbours. If they can't, they'll leave a card with details of how to reschedule delivery.

Can I change my delivery date once I've booked? Can I change my delivery date once I've booked?

Unfortunately you can't change your delivery date online. But if you aren't in, Yodel will either leave the Hub 5 with a neighbour or leave a card on how to reschedule delivery on a date that works for you.

How soon will I receive my order confirmation email? How soon will I receive my order confirmation email?

We'll send you an email confirming your delivery date within 14 days. If there's a delay it just means it's taking us a little longer to process because there's some outstanding activity on your account.

We'll make sure we sort out your order as quickly as possible, so you can start enjoying speedy, wireless broadband.

What if I don’t want to swap hubs? What if I don’t want to swap hubs?

That’s fine, choosing to not update to the Hub 5 will not impact your service.

The legal stuff

Hub swap: Available to the addressed recipient only, via the link provided. We are upgrading your current broadband kit for a new Hub 5. Your existing Hub will be automatically deactivated six days after the install date for your new Hub 5.

Hub speed: The Hub 5 serves Gig1 Fibre Broadband (average download speeds of 1130Mbps and average upload speeds of 52Mbps). The advertised download and upload speeds for our Virgin Fibre packages are calculated by taking the median average, or the mid-point between the fastest and slowest speeds for each package at peak times (8-10pm), each month. This is in line with the Advertising Standards Authority’s (ASA) guidance.

QuickStart: The Hub 5 is required to be installed through QuickStart and is only available via home delivery. You won’t be charged for home delivery. Engineer visit is not available. During busy periods it could take us longer than 30 days to deliver your new Hub. If we are unable to offer you the delivery date you have chosen, we will book the next available date and advise you via email. In order to activate the Hub 5 please follow the instructions provided. Further Legal Stuff applies. Go to virginmedia.com for details.

WiFi 6 enabled devices required to benefit from the Hub’s WiFi 6 capabilities.

General: Registered office address: 500 Brook Drive, Reading, RG2 6UU. Registered in England and Wales Company No. 2591237.

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