We hope you’re enjoying the brand new site. You’ll probably want to browse around and check out all the great new features, but here’s a quick guide which lets you know where to find all the information that you use regularly.

Webmail

You can access your webmail account in the usual way here.

You can continue using your virgin.net email address as this won’t be changing. Over the next few months we'll be making @virginmedia.com email addresses available, just like you'd expect. Before we do, we'll send you an email giving you all the information you need, and letting you know if there's anything you need to do. When we do make @virginmedia.com addresses available, you'll still be able to keep the old addresses you've been using, or get a Virgin Media address, or both - the choice is yours!

PCguard

Your Virgin Broadband service now includes a free security package. The security features help protect your PC or laptop against viruses, unwanted pop ups and loads of other Internet gremlins. To find out more or to download PCguard click here.

Customer Service & Technical Support

If you need to contact the customer services team or need any technical support, you can now find all the information you need at: Contact us

Customer zone

This is a new area where all the Virgin Media tools like my mail, My account and customer service information can be found. You can also change your:

• Internet package
• payment details
• registered phone number

Plus

• view your ebill
• and update your password here.

Help is where you go if you have any problems.