Meet Stream
from Virgin Media
Grab our brand-new, easy-to-use streaming entertainment service, available with ultrafast Virgin Media broadband.
What is Stream from Virgin Media?
Stream is Virgin Media’s brand-new streaming TV service that lets you pick and mix your entertainment every month – and only pay for the stuff you love. Just plug the Stream box into your TV to access faves like Sky Sports, Sky Cinema, and Netflix (if you subscribe), as well as all the TV channels and apps you can't live without (like BBC, ITV, Channel 4 and YouTube). Plus, search across all of them in one go with your voice.
Go wild: add stuff in, swap stuff out, cancel and uncancel every month – you’ll never get stuck paying for anything you don’t fancy. Plus, we’ll give you 10% credit back on the entertainment subscriptions you add to Stream.
Already with us?
If you’ve got Virgin Media broadband, you can enjoy all the fun of Stream.
Add top entertainment subscriptions
If you want to add your favourite subscriptions to Stream, we’ve got you – you can pick and mix your entertainment every month.
Plus, you get 10% credit back on the entertainment subscriptions you add to Stream - so you can pocket a saving each month.
Stream credit gives you 10% off your entertainment subscriptions on Stream when you pay for them through your Virgin Media bill. Entertainment subscriptions include streaming apps like Netflix, as well as TV packs like Sky Sports and Essential Entertainment.
On your bill you'll see a charge for the full amount for each subscription you have, and then you'll see that we've applied a separate credit to give you 10% off all your combined subscription fees. Credit will be applied every month, for as long as you have a subscription.
So, how do I use it?
Adding and removing your subscriptions with Stream is simple – check out the video below to learn more, or have a read of our handy guide.
FAQs
Stream from Virgin Media is our new easy-to-use, flexible, and seamless entertainment service that brings your favourite subscriptions under one roof, along with over 40 free channels, Catch Up and On Demand TV.
Just plug the Stream box into your TV to enjoy all that Stream has to offer.
Add on subscriptions to streaming services like Netflix or Disney+, or to TV channel collections like Sky Cinema HD or BT Sport. You can change your subscriptions anytime, meaning you’ll only pay for what you plan to use each month, and get one simple bill for all of it. What’s more, we’ll give you 10% credit back on every new subscription you add to Stream.
It’s easy to manage Stream online too, where you can see your plan, change your subscriptions, and keep track of any Stream credit by viewing your Stream bill.
Good news – if you’ve already got Virgin Media services you can still sign up to Stream.
All you need to do is chat to our team to add it to your services. Either fill out our form below to request a call, or alternatively call 0800 952 2039* Monday to Friday, 8am to 9pm, or on Saturday and Sunday from 8am to 6pm.
Remember that Stream needs to be plugged into your TV. So if you’ve already got Virgin TV, and all the TVs in your home have a Virgin TV box, you’ll already be enjoying our top-notch service. If you’ve got a telly without Virgin TV, then add Stream to enjoy the benefits of a Smart TV (like accessing On Demand apps), rolled into the flexibility of extra entertainment subscriptions and over 40 free channels.
Stream credit gives you 10% off your entertainment subscriptions on Stream when you pay for them through your Virgin Media bill. Entertainment subscriptions include streaming apps like Netflix, as well as TV packs like Sky Sports and Essential Entertainment.
On your bill you'll see a charge for the full amount for each subscription you have, and then you'll see that we've applied a separate credit to give you 10% off all your combined subscription fees. Credit will be applied every month, for as long as you have a subscription.
Click and Collect You’ll be kept up to date by Yodel, our courier. Once your order’s shipped they’ll send you an email, and another once it’s been delivered to your chosen collection point.
To pick up your delivery, take along your ID and the collection barcode in your email.
Once it’s been delivered, you’ll have 10 days to collect it. If you’re unable to pick it up within 10 days, it’ll be sent back to us and we’ll send you a refund.
Home delivery Yodel will email you with a code and tracking link once your order’s shipped. Click track your parcel and enter the code to get the latest delivery updates. You’ll also be able to make any changes to your delivery here.
When your parcel’s on its way to you, Yodel will send you an email or text with an estimated 2 hour delivery window.
Once it’s been delivered, you’ll be sent an email to let you know.
If you’d like to cancel or change your order, you’ll need to contact us.
You can also cancel your order by texting us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday.
If you’re just getting Stream, we won’t been to install any Virgin Media cables. We’ll send you a Stream kit in post, and you’ll simply need to plug the Stream box into your telly.
If you’re signing up to Stream and Virgin Media for the first time, including getting our broadband, and our cables haven’t been installed at your property in the past, you’ll need to get a form signed by the people who share the driveway. To find out more, get in touch with our team.
You can, just contact us.
The Legal Stuff
Stream from Virgin Media: Virgin Media broadband required (min. 50 Mbps). Not available with other Virgin Media TV services. Compatible with Hub 3 and above. Stream box requires an HDMI cable connected to TV. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. Number of inclusive HD channels depends on package. 4K compatible TV/device required to watch Ultra HD. Stream box and remote remain property of Virgin Media.
There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along with charges & terms for each Stream subscription. Some Stream subscriptions require 30 days’ notice to cancel. New Virgin Media broadband customers subject to 18 month contract and set up fees may apply. See full details
Stream credit: 10% saving when compared to Virgin TV 360 pricing. Credit applied to monthly bill. Credit cannot be applied to offer prices. Further terms apply. Further terms apply.
Payment: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. You may choose to receive a paper bill instead. If you choose a paper bill, we may charge you an additional amount for this service, which we will tell you about when you request the change.
These prices are for new customers only.
Virgin Media services are only available in Virgin Media network areas.
All of the products on this page are subject to survey, network capacity and a credit check.
Each service has a minimum contract length that’s shown in your basket.
If you take a bundle with both Virgin Media and O2, you’ll have separate contracts and bills – one for Virgin Media, and another for O2.
Priority is a service from O2 that current Virgin Media customers aged 16+ can also use.
- Offers are subject to eligibility and availability.
- Read the terms on the Priority app or at o2.co.uk/terms
Services only available in Virgin Media network areas. Subject to survey, network capacity and credit check.
M125 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M125 Fibre Broadband (average download speed 132Mbps). £44 a month for 18 months. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M250 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed 264Mbps). £50 a month for 18 months. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed 362Mbps). £56 a month for 18 months. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed 516Mbps). £62 a month for 18 months. Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Gig1 is available in Southampton, Manchester, Reading, Birmingham, Coventry, Edinburgh, Liverpool, Glasgow, Leeds, London and Belfast and their surrounding areas. New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed 1130Mbps). £62 a month for 24 months, standard pricing thereafter (currently £62). Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Entertainment subscriptions
When you add a subscription to Stream, you’ll get access to the content immediately, which means you’ll lose your 14-day right to cancel once you’ve purchased the subscription.
Different subscription may have different cancellation periods. These will be set out in the terms and conditions, but please read your subscription terms carefully.
The channels and features available with your chosen subscription are subject to change. The price of your subscriptions may also change at any time during your contract. You will be notified of any price increases if and when they happen, and we will try to do this at least 30 days in advance of the change.
From £6.99 a month. Stream customers new to Netflix can benefit from Stream discount. Stream discount requires you to add a Netflix subscription to your Virgin Media bill and pay by Direct Debit. Members of households with an existing or recent Netflix membership may not be eligible for the Stream discount.
You cannot add existing Netflix subscriptions to your Virgin Media bill, but you will still be able to sign in to your Netflix account through Stream.
Your Netflix subscription allows you to access content on the Netflix app. Netflix may change subscription plans and the price of the service from time to time; however, any price changes or changes to Netflix subscription plans will apply no earlier than 30 days following notice to you. You can cancel your Netflix membership at any time and will continue to have access to the Netflix service through the end of your billing period. To cancel, go to your My Virgin Media account.
Payments are non-refundable and we do not provide refunds or credits for any partial membership periods or unwatched Netflix content. Please see the Help section for more information.
Sign up to a Disney+ subscription through Stream and add and pay for it through your Virgin Media bill.
If you already have a Disney+ account and want to keep your existing account profile, you must sign up with the same email address. This way your existing Disney+ subscription will pause when you start a new one through Stream, in order to pay for it through your Virgin Media bill. If you already have a Disney+ subscription with another provider, contact them to avoid paying twice when you subscribe through Stream.
If you’d prefer not to add your existing Disney+ subscription to your Virgin Media bill through Stream, that’s OK! Simply head to the Disney+ app on Stream and sign in as usual to continue enjoying Disney+.
£7.99 a month. To use Disney+, you’ll need a Disney+ account and you must accept the Disney+ T&Cs. If you take Disney+ with Extras this will be incompatible with any other offer, including offers for Stream from Virgin Media. Disney+ is an independent data controller of the personal data of Disney+ subscribers.
©2022 Disney and its related entities. All rights reserved.
Get Sky Cinema HD subscription for £10 for 18 months. 30 day rolling contract. Price valid for 18 months or until cancelled. Price after 18 months subject to change – currently £14.99 a month. 10% Stream Credit will apply from month 19 onwards.
The following channels are included in the Sky Cinema HD TV pack: Sky Cinema Premiere HD, Sky Cinema Select HD, Sky Cinema Hits HD, Sky Cinema Greats HD, Sky Cinema Family HD, Sky Cinema Action HD, Sky Cinema Comedy HD, Sky Cinema Thriller HD, Sky Cinema Drama HD, Sky Cinema Sci-Fi Horror HD, Sky Cinema Animation HD.
Get Sky Sports HD subscription for £18.75 for 18 months. 30 day rolling contract. Price valid for 18 months or until cancelled. Price after 18 months subject to change – currently £38.75 a month. 10% Stream Credit will apply from month 19 onwards.
The following channels are included in the Sky Sports HD TV pack: Sky Sports Main Event HD, Sky Sports Premier League HD, Sky Sports Football HD, Sky Sports Cricket HD, Sky Sports Golf HD, Sky Sports F1 HD, Sky Sports Action HD, Sky Sports Arena HD.
Get BT Sports subscription for £10 for 18 months. 30 day rolling contract. Price valid for 18 months or until cancelled. Price after 18 months subject to change – currently £18 a month. 10% Stream Credit will apply from month 19 onwards.
The following channels are included in the BT Sport TV pack: BT Sport 1 HD, BT Sport 2 HD, BT Sport 3 HD, BT Sport 4, BT Sport Ultimate.
Get Sky Sports & Cinema HD subscription for £28.75 for 18 months. 30 day rolling contract. Price valid for 18 months or until cancelled. Price after 18 months subject to change – currently £46.25 a month. 10% Stream Credit will apply from month 19 onwards.
The following channels are included in the Sky Sports and Cinema HD TV pack: Sky Sports Main Event HD, Sky Sports Premier League HD, Sky Sports Football HD, Sky Sports Cricket HD, Sky Sports Golf HD, Sky Sports F1 HD, Sky Sports Action HD, Sky Sports Arena HD, Sky Cinema Premiere HD, Sky Cinema Select HD, Sky Cinema Hits HD, Sky Cinema Greats HD, Sky Cinema Family HD, Sky Cinema Action HD, Sky Cinema Comedy HD, Sky Cinema Thriller HD, Sky Cinema Drama HD, Sky Cinema Sci-Fi Horror HD, Sky Cinema Animation HD.
£8 per month. Can be cancelled at any time by giving 30 days’ notice. Channel line-ups are subject to change. 10% Stream Credit will apply from month 19 onwards.
The following channels are included in the Essential Entertainment TV pack: Virgin TV Ultra HD, Dave HD, Sky Showcase HD, Sky Max HD, Comedy Central HD, Sky News HD, Sky Witness HD, Gold HD, Alibi HD, Sky Crime HD, MTV HD, Discovery HD, Sky Sci-fi HD, Sky History HD, E! HD, Sky Replay, National Geographic HD, Sky Arts HD, Sky Comedy HD, Sky Nature HD, Sky Documentaries HD, Sky Sports News HD, Sky Sports Mix HD, Eurosport 1 HD, Eurosport 2 HD.
£2.50 per month. Can be cancelled at any time by giving 30 days’ notice. Channel line-ups are subject to change. 10% Stream Credit will apply from month 19 onwards.
The following channels are included in the Kids Pick TV pack: Nick Jr., Nick Jr. Too, Cartoonito, Boomerang, Cartoon Network HD, Nickelodeon HD, Nicktoons.
£4.99 a month. Subscription is non-refundable and must be kept for at least 30 days but can then be cancelled on 30 days' notice at any time. Cancellation will go into effect at the end of your subscription period. Channel line-ups are subject to change. 10% Stream Credit will apply from month 19 onwards.
Specifications
4K/UHD compatible. Requires 4K compatible TV/device with HDCP 2.2. 4K content not currently available on Virgin TV channels. Some platforms like Netflix and YouTube offer 4K, which can be viewed on your TV if you have a Virgin TV V6 box or Virgin TV 360 box.
HD TV sets, V HD Box, TiVo box, Virgin TV V6 box or Virgin TV 360 box connected with HDMI cables required for HD channels. Number of inclusive HD channels depends on package.
Requires a Stream box, and 4K compatible TV to watch in Ultra HD.
Our ultrafast speeds are anything over 100Mbps.