Virgin Media creates nearly 100 customer contact centre jobs in Sheffield to enhance sales, customer service and experience

18 June 2020

  • Recruitment drive is the latest in a series of moves from Virgin Media to create more UK jobs
  • New customer facing roles create opportunities for those now unemployed as a result of the Coronavirus crisis

  • New and existing customers will benefit from expert guidance and advice from UK based advisors when looking for new mobile deals

Virgin Media is recruiting for 98 new positions based in its Sheffield contact centre as part of plans to create more UK based jobs.

The roles, which range from sales advisors through to team managers, will support Virgin Media’s mobile sales teams and see the operator continue investing in its UK workforce.

Virgin Media recently announced new measures that will see the company double down on its commitment to customer service and better serve the evolving needs and expectations of its customers. This includes insourcing more roles from partners and creating hundreds of new roles dedicated to serving customers over the phone, over and above these roles.

Applicants don’t need any previous technical knowledge as new joiners will go through a six-week training and induction programme. Virgin Media is looking to hold virtual training sessions as part of this, to help new joiners get started quickly while keeping staff safe.

Virgin Media is taking steps to fast-track the application and assessment process by using video interviews. This will dramatically reduce the application processing time, meaning staff can start within weeks.

Rob Orr, Executive Director for Sales at Virgin Media, said: “By creating more UK based contact centre roles, we’ll be able to give our customers a first-class service while creating new opportunities at a time when many people are looking for work. We’re looking for a broad range of applicants from all backgrounds, so anyone looking for a new challenge at one of the country’s most dynamic and fun companies should apply.”

 Virgin Media, over the past three months, has grown its workforce by creating or insourcing more than 1,600 roles. In addition to the roles announced today, Virgin Media has recently recruited more than 500 people into its UK contact centres to support customers during the Coronavirus pandemic; created roles in care and field teams in response to changing consumer demand; and completed the insourcing of all customer-facing install and service activity to further enhance the experience given to customers. This saw Virgin Media increase its directly employed engineer workforce by more than 700 people.

People can apply at