Virgin Media gives one lucky family a TV treat to remember

31 January 2018

  • Wigan family identified as Virgin Media’s lucky millionth TV customers with the latest V6 box
  • Virgin Media organises a surprise entertainment lift-off and gives its VIP customers an install to remember

Virgin Media has treated the lucky Clare family to the ultimate TV experience after they became the company’s millionth TV customer with the latest Virgin TV V6 box.

To celebrate the milestone, the company surprised the family with an extra special installation and a host of freebies to help them make the most of their new V6 TV box.

Virgin Media’s engineers treated the family to a free VIP upgrade, gifted them a sleek new TellyTablet with a personal message from Virgin Founder, Richard Branson, upgraded them to their latest Hub 3.0 WiFi router and even found time to do a few chores around the house.

The Virgin Media team went the extra mile to make the millionth installation their best ever.  The crack-team of experienced engineers surprised the family with flowers and a special celebration cake.  While they were setting up the V6 box, the Virgin Media team found time to get out the hoover and do some light dusting while the family sat back to enjoy a cup of tea.

Miss Clare, the millionth Virgin TV V6 customer, said:

> I couldn’t believe it.  Things like this don’t happen to me.  Our family really love our V6 box and we had a great morning while the engineers were installing everything – they really went the extra mile.

We’re most excited about watching our favourite sci-fi shows on Netflix and my dad will love the sport – especially the cycling.

Paul Hutchinson, Director of Consumer Field Operations at Virgin Media, who was on hand to oversee the installation, said:

> We wanted to give the Clare family a taste of what’s in store for them – a totally top-notch telly experience and lightning-fast broadband.  They are our millionth V6 customer so we wanted to give them the very best of Virgin Media and to show them they’re one in a million.\n> \n>   

As well as providing the latest and greatest TV, Virgin Media will also be supplying ultrafast 300Mbps broadband so the family can make the most of the entertainment they love.

The Virgin Media V6 TV box was released in January 2017 and is Virgin Media’s smallest, smartest and fastest box yet.  The 4k UHD-ready box is ten times more powerful than its predecessor and has a range of new features designed to bring together live and on-demand content in one place.

Last week, Virgin Media announced that it is offering existing Virgin TV customers a free upgrade to its V6 box, giving them access to the very best connected entertainment experience alongside ultrafast broadband.  Eligible customers will be contacted in the coming weeks with details of how they can request their V6 box in what is one of the largest customer upgrade programmes ever carried out in the UK.


About Virgin Media

Virgin Media offers four multi award-winning services across the UK and Ireland: broadband, TV, mobile phone and landline.

Our dedicated, ultrafast network delivers the fastest widely-available broadband speeds to homes and businesses and we’re expanding this through our Project Lightning programme, which will extend our network to 17 million premises.

Our interactive Virgin TV service brings live TV, thousands of hours of on-demand programming and the best apps and games to customers through a set-top box, as well as on-the-go through tablets and smartphones.

Virgin Mobile launched the world’s first virtual mobile network and offers fantastic value and innovative services with 4G connectivity. We are also one of the largest fixed-line home phone providers in the UK and Ireland.

Through Virgin Media Business we support entrepreneurs, businesses and the public sector, delivering the fastest widely available broadband speeds and tailor-made services.

Virgin Media is part of Liberty Global, the world’s largest international TV and broadband company. Liberty Global serves 25 million customers with fixed-line services and 10.1 million mobile subscribers through operations in more than 30 countries across Europe, Latin America and the Caribbean.

For all Virgin Media press enquiries please contact;  / 0333 000 2900 @VirginMediaCorp