Skip to main content

Understanding your first Virgin Media Bill

You will receive an email in a few days confirming that your first Virgin Media bill is ready to view. It will show a full breakdown of the costs, so please read it carefully.

If you want to know what to expect and learn how your bill is put together, check out this short video (less than a minute!) which breaks it down.

Remember – if you still need help with understanding your first Virgin Media bill, head over to our online help guide.

Other ways to get help

    Service status

  • Run tests on your services
  • Check for network outages
  • Book an engineer

     Check service status



  • Find help articles
  • Step-by-step guides
  • Watch help videos

     Get help


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in



  • Helpful, friendly forums
  • Tips, help and advice
  • Staffed by Virgin Media

     Ask the community