Keeping our customers up to speed

Changes to Virgin Media prices 2022

Nobody welcomes a price rise, and we get that. That’s why we’re currently getting in touch with our
broadband, TV and home phone customers, by letter or email, to explain why our prices are going up.

Within that letter or email, we’ll also include information about any other changes we’re making, and
the date those changes will become effective.

Why our prices are changing

We’re constantly investing in our technology. It’s essential we do this, so our customers have the
broadband speed and latest-generation kit they need, to do what they love. By increasing our prices,
we’ll be able to continue improving our network capabilities, preventing faults and providing an even
better customer experience.

How you’re better connected with us

Service and repairs at no extra cost

With us, peace of mind comes as standard. So, if your Virgin Media kit needs repairing, we’ll get you video calling, emailing and file sharing again as quickly as possible, at no extra charge.

Ultrafast speeds you can rely on

Our network is 99.98% reliable – which means you can do all the things you love doing online, uninterrupted.

Upgrading our network

We’re continually investing in our fibre network to deliver even more consistent and reliable speeds. So, customers can sit back and let the good stuff flow.

The legal stuff

General: Services, content and features are variable and depend on your chosen subscriptions. You may lose any current discounts you have if you change your package. Information and prices correct as at date of publication. Actual speed of your broadband might vary from the speed advertised. For more info on why, see, virginmedia.com/ourspeeds.

UK's fastest widely available broadband: Virgin Media Gig1 Fibre Broadband (avg 1130Mbps) vs widely available provider download speeds, for verification see virginmedia.com/fast. Use our postcode checker to see if available in your area yet.

Inclusive service/repair: Excludes misuse/mistreatment and accidental or wilful damage. Equipment remains property of Virgin Media.

Broadband: Speeds referred to are download speeds. Speed assumes equipment is at optimum speed & capacity, device limitations apply. External factors may impact speed. Our ultrafast speeds are 100 Mbps and above. Home environment, device limitations, number of users and time of day may affect WiFi performance. Acceptable use policy applies. Speed achievable by 50% of customers at peak times (8pm–10pm, Monday–Sunday). Actual speeds may vary.

Reliability: 99.98% average network uptime (based on measurements from customers’ Hubs across the Virgin Media network, March 2020–March 2021).