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What's next

your replacement sim

Now you have successfully reported your phone, we need to sort you out a replacement SIM.

You'll recieve an email from us within an hour confirming that your SIM and device have been blocked, as well as information about getting a replacement SIM sent out to you. You can find information about this in our lost or stolen mobile phone help article. If you don't recieve an email, please text us on 07533 016 422* to let us know.


Claim on your insurance

If your phone's been lost or stolen and you have insurance cover with Virgin Media Protect, you can claim straight away using this insurance claim page. You'll need to provide your name and mobile number to start the claim process.

If your phone has been stolen we recommend you report the theft to the Police as a crime reference number may be required to complete your claim.

The legal stuff

Please note standard charges apply, please check with your network operator for rates

SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to survey, capacity and credit check, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.

Installation charges apply (starting from £49.95 for standard install).

Offers require you to pay by Direct Debit and use eBilling. If you prefer not to pay by Direct Debit, you will incur a monthly payment handling fee of up to £5, made payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month. Payment may be required in advance. Your first bill includes the charge for the month you join (from the day you join), plus one month in advance. All prices include VAT. Calls may be monitored. Further terms and conditions apply. See sections below for more Legal Stuff.