Know you had enough in your account when your payment failed? Give it another go today or ask your bank what they suggest, as it sounds like the problem could be there.
Had your TV, broadband or phone restricted? Here’s how soon, after your payment reaches your account, you can expect your service back to normal.
Pay what you can towards your bill, one of the 3 ways mentioned above, if you can’t manage your full amount. You’ll see these payments listed on your next bill in your ‘Opening balance’ and, we’re sorry to say, a £7.50 late payment fee.
No message online or on the phone about all this? Your card payment probably wasn’t declined unless you hear something immediately – and even so, unless you’ve fallen into arrears, a failed card payment won’t affect your credit score.
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