What are Virgin Media offers?
If you have recently joined Virgin Media, you may have been entitled to a offer as part of your chosen package. These offer can include shopping vouchers, wine, gadgets, or devices.
What Virgin Media offers are available?
At Virgin Media, we offer certain deals and packages that give you a gift when you purchase certain products or services from us. Depending on what sort of deal you purchased, you may be eligible to receive either a hardware gift, a wine gift, or a gift voucher.
With certain Virgin Media packages, you may be entitled to a hardware gift. This can include gadgets and devices, such as free wireless speakers, a tablet, or even a TV.
With certain Virgin Media packages, you may be entitled to receive a gift voucher. This gift voucher provides you with an allowance to spend at a retailer of your choosing, with a great list of retailers to choose from.
With certain Virgin Media packages, you may be entitled to a wine gift from our partner Virgin Wines.
How to claim your Virgin Media offer
If you are receiving a Virgin Media gift of wine or hardware, your gift will be despatched to you once the set-up of your Virgin Media services is complete. If your Virgin Media package includes a voucher gift, you can expect to receive an email with an activation code to redeem your voucher online.
Virgin Media offer FAQs
Hardware Gifts
For most gifts, our trusted partner Exertis will despatch your hardware gift within 28 days of the activation or installation of your Virgin Media services. Once your gift has been despatched, it should be delivered to you within 14 days.
If your gift is an iPad, purchased as part of a Mega Volt bundle promotion, another of our trusted partners, TLC, will dispatch your iPad within 28 days of the activation or installation of your Virgin Media services. Once your iPad has been dispatched, it should be delivered to you within 14 days
Voucher Gifts
Our trusted partner Edenred will send you a Compliments Select voucher code to your email address within 28 days of your Virgin Media services being installed or activated.
Wine Gifts
Our trusted partner Virgin Wines will despatch your gift within 28 days of your Virgin Media services being installed or activated. They will make sure you receive your gift within 14 days of it being despatched.
You can redeem Virgin Media gift vouchers through a simple online process. Edenred will send your Compliments Select voucher code to the email address you used to sign up to Virgin Media. This email will explain in more detail how to select a voucher for your chosen retailer and provide a link to the Compliments Select website. Here you can redeem your voucher code and Edenred will send it to you within 3-5 working days by standard post.
The value of your gift voucher will depend on the package you purchased with us.
I haven’t received my voucher
If the email containing your voucher code is not in your email inbox, check your spam or junk email folders for an email from email@codes.edenred.co.uk.
If you still cannot find the email, call us for free on 0345 454 1111 and one of our team will be happy to help.
Our opening times to speak to our team are 7am-11pm Monday to Friday and 8am-8pm Saturday to Sunday.
I haven’t received my gift
Remember, if you are receiving a Virgin Media free gift of hardware or wine, it can take an additional 14 days for your gift to get to you once it has been dispatched. It is possible that the courier attempted to deliver it while you were not at home. If they did attempt a delivery, they will drop a card through your letterbox letting you know how to rearrange your delivery.
If you have not received your gift after 14 days of being dispatched, call us for free on 0345 454 1111 and one of our team will be happy to help.
Our opening times to speak to our team are 7am-11pm Monday to Friday and 8am-8pm Saturday to Sunday.
If your gift is an iPad, purchased as part of a Mega Volt bundle promotion, please contact TLC by emailing myreward@tlcrewards.com
Your gift provider will deliver your gift via the courier UK Mail. If you provide us with an up-to-date phone number, UK Mail will send a text to you on the morning of delivery to let you know they’re on their way.
Your gift will be sent to the name and address you provided when you joined Virgin Media. Your voucher will be sent to the email address you used to sign up.
Unfortunately, we can’t change the delivery address of your Virgin Media gift. Your gift will be delivered to the address you gave us when you joined Virgin Media, so make sure your details are correct when signing up.
If you have any problems with your gift, you will need to contact the provider.
If you have a problem with the wine gift you received, contact Virgin Wines on 0343 224 1001 within 48 hours of receiving your gift.
For problems with hardware gifts, contact Exertis on 01282 858 484 within 48 hours of receiving your gift. If your gift is damaged or you didn’t receive the correct gift, Exertis will arrange for a collection and send out a replacement. You can also have your gift replaced if it develops a fault within 28 days of you receiving it.
For problems with iPad gifts, purchased as part of a Mega Volt bundle promotion, contact TLC by emailing myreward@tlcrewards.com
If your voucher doesn’t work, send an email to complimentselect-UK@edenred.com with the following information:
Your Virgin Media customer number
Your full name
Your home postcode
The 16-digit Compliments Select code that you were given.
Once the email has been sent, Edenred will get back to you within 2 working days.
You will need to redeem your 16-digit Compliments Select code within 90 days of receiving the email. If you do not redeem your code within this time, neither Virgin Media nor Edenred can re-issue it.
Once you have received your voucher in the post, you will have 12 months to use it at your chosen retailer.
You cannot exchange your voucher. You can only use your voucher in the store of your chosen retailer.
Neither Virgin Media nor Edenred can replace your voucher if it is lost or stolen, so please look after your vouchers and keep them safe.