What are Virgin Media offers?
If you have recently joined Virgin Media or Virgin Mobile, you may have been entitled to a offer as part of your chosen package. These offer can include shopping vouchers, wine, gadgets, or devices.
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What Virgin Media offers are available?
At Virgin Media, we offer certain deals and packages that give you a gift when you purchase certain products or services from us. Depending on what sort of deal you purchased, you may be eligible to receive either a hardware gift, a wine gift, or a gift voucher.
With certain Virgin Media packages, you may be entitled to a hardware gift. This can include gadgets and devices, such as free wireless speakers, a tablet, or even a TV.
With certain Virgin Media packages, you may be entitled to receive a gift voucher. This gift voucher provides you with an allowance to spend at a retailer of your choosing, with a great list of retailers to choose from.
With certain Virgin Media packages, you may be entitled to a wine gift from our partner Virgin Wines.
How to claim your Virgin Media offer
If you are receiving a Virgin Media gift of wine or hardware, your gift will be despatched to you once the set-up of your Virgin Media services is complete. If your Virgin Media package includes a voucher gift, you can expect to receive an email with an activation code to redeem your voucher online.
Virgin Media offer FAQs
Hardware Gifts
Our trusted partner Exertis will despatch your hardware gift within 28 days of the activation or installation of your Virgin Media services. Once your gift has been despatched, it should be delivered to you within 14 days.
Voucher Gifts
Our trusted partner Edenred will send you a Compliments Select voucher code to your email address within 28 days of your Virgin Media services being installed or activated.
Wine Gifts
Our trusted partner Virgin Wines will despatch your gift within 28 days of your Virgin Media services being installed or activated. They will make sure you receive your gift within 14 days of it being despatched.
You can redeem Virgin Media gift vouchers through a simple online process. Edenred will send your Compliments Select voucher code to the email address you used to sign up to Virgin Media. This email will explain in more detail how to select a voucher for your chosen retailer and provide a link to the Compliments Select website. Here you can redeem your voucher code and Edenred will send it to you within 3-5 working days by standard post.
The value of your gift voucher will depend on the package you purchased with us.
I haven’t received my voucher
If the email containing your voucher code is not in your email inbox, check your spam or junk email folders for an email from email@codes.edenred.co.uk.
If you still cannot find the email, text us for free on 0753 305 1809 and one of our team will be happy to help.
Our opening times to speak to our team are 7am-11pm Monday to Friday and 8am-8pm Saturday to Sunday.
I haven’t received my gift
Remember, if you are receiving a Virgin Media free gift of hardware or wine, it can take an additional 14 days for your gift to get to you once it has been dispatched. It is possible that the courier attempted to deliver it while you were not at home. If they did attempt a delivery, they will drop a card through your letterbox letting you know how to rearrange your delivery.
If you have not received your gift after 14 days of being dispatched, text us for free on 0753 305 1809 and one of our team will be happy to help.
Our opening times to speak to our team are 7am-11pm Monday to Friday and 8am-8pm Saturday to Sunday.
Your gift provider will deliver your gift via the courier UK Mail. If you provide us with an up-to-date phone number, UK Mail will send a text to you on the morning of delivery to let you know they’re on their way.
Your gift will be sent to the name and address you provided when you joined Virgin Media. Your voucher will be sent to the email address you used to sign up.
Unfortunately, we can’t change the delivery address of your Virgin Media gift. Your gift will be delivered to the address you gave us when you joined Virgin Media, so make sure your details are correct when signing up.
If you have any problems with your gift, you will need to contact the provider.
If you have a problem with the wine gift you received, contact Virgin Wines on 0343 224 1001 within 48 hours of receiving your gift.
For problems with hardware gifts, contact Exertis on 01282 858 484 within 48 hours of receiving your gift. If your gift is damaged or you didn’t receive the correct gift, Exertis will arrange for a collection and send out a replacement. You can also have your gift replaced if it develops a fault within 28 days of you receiving it.
If your voucher doesn’t work, send an email to complimentselect-UK@edenred.com with the following information:
- Your Virgin Media customer number
- Your full name
- Your home postcode
- The 16-digit Compliments Select code that you were given.
Once the email has been sent, Edenred will get back to you within 2 working days.
You will need to redeem your 16-digit Compliments Select code within 90 days of receiving the email. If you do not redeem your code within this time, neither Virgin Media nor Edenred can re-issue it.
Once you have received your voucher in the post, you will have 12 months to use it at your chosen retailer.
You cannot exchange your voucher. You can only use your voucher in the store of your chosen retailer.
Neither Virgin Media nor Edenred can replace your voucher if it is lost or stolen, so please look after your vouchers and keep them safe.
What are Virgin Mobile’s offers?
When you purchase a mobile phone package from us, you may be eligible to claim a gift from the manufacturer, or depending on the offer the item will be bundled with your device from Virgin Mobile.
How to claim your Virgin Mobile offer
If your offer comes with the device directly from virgin mobile, the bundled item will be packaged with the device and you won’t have to take any further action. If your offer is a redemption through the manufacturer you will have to claim directly from them.
Amazon Echo Dot / Amazon Bundle / Amazon Fire Tab 7 / Amazon Dot 2nd Gen
This offer has now closed and the warranties have ended.
Apple Magic Keyboard / Apple Airpod Pro / Apple Airpods 2019 / Apple Watch / Apple Watch 3 / Apple iPad / Apple Pencil 2 / Air Tags 4 pack / Apple Airpods 3 / Apple Airpods Magsafe
How to redeem
Your bundled Apple item should be delivered in the box along with your handset. If the bundled item is not included, call us on 789 from your Virgin Mobile phone or, if you have any other phone, you can call us on 0345 6000 789*. Please keep your packaging until the issue is resolved as we may need photos to track down your bundled item.
Warranty Information
Your bundled Apple item will have a 12-month warranty period. If your bundled Apple item has any faults within this time, please visit Apple Support or contact Apple directly for repairs and replacements.
Fairphone 3 Earphones / Fairphone 3 Protective Case
How to redeem
This offer has now closed.
Warranty Information
Your Fairphone earphones or case will have a 24-month warranty. If you encounter any issues with your device within the warranty period, contact Fairphone directly at support.fairphone.com.
Google Nest Mini / Google Nest Hub / Google Nest Hub Max / Nest Hello Doorbell / Nest Outdoor/Indoor Camera
How to redeem
These offers have now ended. For Google Nest Mini or Nest Hub, the warranties have now ended.
Warranty Information
Your Google Nest Doorbell or Nest Camera comes with a 2 year limited warranty. To make a claim on your warranty you will need to notify Nest Labs by visiting nest.com/eu/support and providing a description of the problem you’re having with your bundled item. You will then need to comply with Nest Labs’ returns delivery instructions.
There are no current offers open at the moment. All warranties have now expired.
Nintendo Switch / Nintendo Switch OLED
How to redeem
Your bundled Nintendo item should be delivered in the box along with your handset. If the bundled item is not included, call us on 789 from your Virgin Mobile phone or from a landline you can call us on 0345 6000 789. Please keep your packaging until the issue is resolved as we may need photos to track down your bundled item.
Warranty Information
Your Nintendo Switch comes with a 12-month warranty. If you encounter any problems with your Nintendo Switch, visit nintendoservicecentre.co.uk to troubleshoot your problem or log a repair. To claim on your warranty, you will need proof of purchase.
OPPO Watch 46mm / OPPO Watch 41mm / Bang & Olufsen H4 Headphones / Bang & Olufsen Beoplay H8i on-ear headphones / Bang & Olufsen Beoplay A1 Portable Speaker / Bang & Olufsen Beoplay H8i on-ear headphones / Bang & Olufsen Beoplay A1 Portable Speaker or Oppo Enco Free earphones
How to redeem
Your OPPO watch 46mm or 41mm should be delivered in the box along with your handset. If the bundled item is not included, call us on 789 from your Virgin Mobile phone or, if you have any other phone, you can call us on 0345 6000 789*. Please keep your packaging until the issue is resolved as we may need photos to track down your bundled item.
For all other OPPO Bundled items, these offers are no longer available.
Warranty Information
Your OPPO watch 46mm/41mm item comes with a 24 month warranty. If you encounter any issues with your bundled OPPO item during the warranty period, contact OPPO directly via OPPO online support. Your Bang & Olufsen H4 Headphones/Bang & Olufsen Beoplay H8i on-ear headphones/ Bang & Olufsen Beoplay A1 Portable Speaker has a 24 Month warranty. Further details can be found at oppo.custhelp.com/app/oppo_international_warranty
Galaxy Buds Live / Chromebook4 11 inch / Tab A 8 inch / Google £50 Play Voucher / fast start (does not start untill 17th March 2022) / Galaxy Buds Pro & Galaxy Smart Tag / Samsung Galaxy Live / Z Flip 3 / Z Fold 3 Samsung Starter Kit / Samsung Galaxy Fit2 / Galaxy Watch Active / Tab A 10 inch / Zflip3 Galaxy Watch4 / Greatest Ever Cashback / Samsung Galaxy Buds / Samsung S20 Redemption / AKG Y500 Wireless Headphones / Samsung Galaxy Buds plus / Tab A 10 inch / Tab A6 7 inch tab / Tab A7 Wi-Fi / Samsung 32 inch TV
How to redeem
Your Galaxy Buds Live/Chromebook4 11 inch/Tab A8 inch item should be delivered in the box along with your handset. If the bundled item is not included, call us on 789 from your Virgin Mobile phone or on landline you can call us on 0345 6000 789*. Please keep your packaging until the issue is resolved as we may need photos to track down your bundled item.
Your Google Play voucher:
Promoter: Samsung Electronics (UK) Limited. UK, Isle of Man or Channel Islands residents (18+) only or registered companies in the same. Purchase a Samsung Galaxy Tab S7 FE, Tab S6 Lite or Tab A8 (Promotion Product) from a participating retailer between 02/03/202 – 05/04/2022 and claim £50 Google Play Gift Code by redemption. No cash alternative. Participants must visit samsungpromotions.claims/tab-google-offer, upload proof of purchase and provide all other required information (Claim). All Participants must claim within 60 days of purchase. Claim period closes on 04/06/2022. Maximum 1 Claim per Promotion Product purchased (maximum 4 Claims per household) and a maximum of 10 Claims per company participant. See samsungpromotions.claims/tab-google-offerr for full Promotion terms. Google Play is a trademark of Google LLC.
For Galaxy Buds Pro & Galaxy Smart Tag / Samsung Galaxy Live / Flip/Fold starter kit / Samsung Galaxy Fit2 / Galaxy Watch Active / Tab A 10 inch, these offers have ended but warranties are still live.
For Zflip3 Galaxy Watch4, Greatest Ever Cashback, Samsung Galaxy Buds, Samsung S20 Redemption, AKG Y500 Wireless Headphones, Samsung Galaxy Buds plus, Tab A 10 inch, Tab A6 7 inch tab, Tab A7 Wi-Fi, Samsung 32 inch TV - these offers have now ended and warranties have expired.
Warranty Information
Your Galaxy Buds Live/Chromebook4 11 inch/ Galaxy Buds Pro & Galaxy SmartTag / Samsung Galaxy Live / Z Flip 3 / Z Fold 3 Samsung Starter Kit product has a 12 month warranty. If you encounter any issues with your accessory, please contact Samsung direct by visiting Samsung Support Online.
Your Tab A8 Inch / Samsung Galaxy Fit2 / Galaxy Watch Active / Tab A10 inch item has a 24 month warranty. For faults, customers should call Samsung directly on 03307 267 864 and follow the normal warranty process.
Sony WH-H910N Headphones / PS4 / Sony H900N Headphones / WHCH710N Headphones / WH-XB900N Headphones / WH1000XM3 Headphones / Sony WH-CH510 Headphones, Sony WF-XB700 Headphones, Sony Wireless Headphones XB950N1, Sony Headphones MDRZX330BT, Sony Speaker XB20, Sony speaker XB12, Sony XB650BT Headphones, WF1000XM3 Earphones, XB950NI Headphones
How to redeem
Your bundled item should be delivered alongside your handset in a cardboard box. If the device isn't included there may be an issue. Call us free on 789 from your Virgin Mobile phone or on landline at 03456000789. Please keep hold of any packaging that your phone arrived in as we may need photos to track down your bundled items whereabouts.
For PS4/WH-XB900N Headphones these offers have now ended, but the warranties are still live.
For Sony WH-CH510 Headphones, Sony WF-XB700 Headphones, Sony Wireless Headphones XB950N1, Sony Headphones MDRZX330BT, Sony Speaker XB20, Sony speaker XB12, Sony XB650BT Headphones, WF1000XM3 Earphones, XB950NI Headphones - these offers have now ended and warranties have expired.
Warranty Information
Your Sony WH-H910N Headphones/H900N Headphones/WHCH710N Headphones/WH-XB900N Headphones/WH1000XM3 Headphones have a 12 month warranty. If you discover any faults or issues with your bundled item within the warranty period, visit Sony Support.
The PS4 has a 24- month warranty. For faults, you should call 0128 2858 460 or email virginsupport@exertis.co.uk
Surface Go 2 and Type Cover / Moga XP5-X+ Game Controller / BeHello UK Charger 3.4A 2 USB / BeHello Wireless Charger 5W / Razer Kishi / Harman Kardon Citation One Speaker / Alcatel 1T Tablet / Xbox / Doro 8035 with Cradle and Cover / DeFunk / BeHello Screen Protector - High Impact Glass / BeHello Powerbank 5000 mAh / BeHello ThinGel Case / Moga XP5-X+ Game Controller
How to redeem
Your bundled item should be delivered alongside your handset in a cardboard box. If the device isn't included, call us free on 789 from your Virgin Mobile phone or on 0345 6000 789 on landline. Please keep hold of any packaging that your phone arrived in as we may need photos to track down your bundled items whereabouts.
For Moga XP5-X+ Game Controller/BeHello UK Charger 3.4A 2 USB/Razer Kishi/BeHello Screen Protector - High Impact Glass/BeHello Powerbank 5000 mAh/BeHello ThinGel Case/Moga XP5-X+ Game Controller - these offers have ended but warranties are still live.
For Harman Kardon Citation One Speaker, Alcatel 1T Tablet, Doro 8035 with Cradle and Cover, DeFunk - these offers have now ended and warranties have expired.
Warranty Information
Your Surface Go 2 has a 12 month warranty. If you discover any faults or issues, please visit Microsoft Warranty and Services. YourMoga XP5-X+ Game Controller includes a 2 year limited warranty. Further details can be found at powera.com/Support/
All BeHello products have 2 years warranty. For faults, customers should contact BeHello via email at info@behello.nl
Your Xbox comes with a 12 month warranty- After 30 days please contact Microsoft directly on 0843 9020735 or visit support.xbox.com/en-GB/?xr=shellnav
Your promotional item includes a 2 year limited warranty, further details can be found at powera.com/Support
Virgin Mobile Offer FAQs
If you're not happy with your mobile phone and bundled item, you can return them within 14 days.
We're afraid that you can't keep your bundled item if you decide to return your phone. All items must be returned to us.
If you don't include your bundled item with the return of your phone, we may charge you the full price of the missing item or we may return the phone to you so you can return all the items together.
If your Virgin Mobile bundled item hasn't arrived with your phone, it may be a redemption offer which you will need to directly claim from the manufacturer. If your bundled item that you've recieved from Virgin Mobile doesn't work please follow the warranty instructions which you can find on this site.
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