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FAQs
When you switch over to digital voice, you’ll make your calls over our broadband network. Your experience will stay the same – it’s just the tech in our network that’ll change. In fact, you might even notice your calls are clearer – especially long-distance ones.
Your phone will also need to be plugged directly into the Hub.
When it’s your time to switch, it’s important that you follow the steps we give you to make sure your landline services aren’t disrupted.
If you do nothing after receiving your adaptor and a switchover date, your old landline wall socket and anything connected to it will no longer work.
You’ll need to cancel your landline services, which might increase the cost of your bundle, or disconnect all your services with us – we’ll waive any applicable early disconnection fee if you’d like to do this.
As all landline providers are due to switch to digital voice in the coming years, we recommend you switch over as planned, at no cost.
