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How do I sign into My Virgin Media app?

To sign in and start using the My Virgin Media app features, you’ll need your My Virgin Media username and password.

When you’re ready, just open the My Virgin Media app on your iPhone or Android handset and when prompted, type in your my Virgin Media username and password to sign in and explore the key features of the app. Once you've entered your details you'll stay signed in to the app for 90 days.

Now you've signed in see Managing your bills with the My Virgin Media app to get started with the app.

Other ways to get help

    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in


    Virgin Mobile Account

  • View mobile bills
  • Change your plan
  • Check balance

     Sign in