Skip to main content
  • Help
  • What is Wangiri fraud


What is Wangiri fraud?

Wangiri fraud is when you receive calls from international numbers you don’t recognise, on either a mobile or a fixed-line phone. The fraudsters generating the missed calls hope that their expensive international numbers will be called back so that they can profit.



  • If you receive calls like this, be assured that you haven’t been specifically targeted. It’s likely that the fraudster has generated a missed call to a whole range of mobile numbers that happens to include yours
  • If you receive what appears to be a suspicious call from an international number, do not call the number back
  • You may receive multiple missed calls, from different numbers
  • You can check the country code of the call on Google, if you are not expecting a call from anyone in that country do not call them back


Can these numbers be blocked from calling my phone?

  • Virgin Media actively monitor these types of calls, however we cannot block them completely. If you’ve received these calls there are some options to bar them from your phone

        –Android devices: you can save that number to your contacts, and then block that number from calling you through your mobile settings

        –Apple devices: access recent calls and select Block Caller

  • You can delete these calls from your call log to prevent these numbers being accidentally dialled
  • You can also bar calls to international and premium rate numbers, this can be done by calling Customer Care on 789


What are the next steps?

  • If you’ve called back the number you may be liable for the charges that  are incurred. Contact Customer care on 789. Provide them with the number they have called you on. We will then pass it to our fraud team, who will bar the number from the network.
  • If you have been a victim of fraud, call Action Fraud on 0300 123 2040 or visit *. Action Fraud is the reporting centre for fraud and cybercrime in England, Wales and Northern Ireland. Reports of fraud and any other financial crime in Scotland should be reported to Police via 101. However, if debit cards, online banking or cheques are involved in the scam your first step should to contact your bank or credit card company

*These links to external sites are provided as a courtesy and we are not responsible for the content of these sites or any problems encountered whilst applying these steps and we are not able to provide any technical support for such problems.

Other ways to get help

    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in


    Virgin Mobile Account

  • View mobile bills
  • Change your plan
  • Check balance

     Sign in