These terms and conditions set out the agreement between: (1) you (“you” or “your”); and (2) Virgin Media Limited (“us”, “we” or “our” or “Virgin Media”) in relation to your access and use of Virgin Media Store (“Virgin Media Store”, “Store” or “Service”). Please read through them carefully.
By signing up for a Virgin Media Store account and accessing and using Virgin Media Store (including purchasing Content) you agree to be legally bound by these terms and conditions ("Terms"). We may update the Terms from time to time. The Terms that apply to a purchase are those available on the Website at the time of purchase. You should check the Website regularly for any updates. If you don’t accept these Terms, you are not permitted to access or use the Service.
Access to Content you purchase begins immediately once you successfully complete your order by selecting ‘Confirm Purchase’. You acknowledge and accept that you cannot cancel your order after this point, as this is the point at which we begin supply of the Content to you. You are responsible for keeping your Account log-in, password and PIN safe and for all access to and activities (including purchases) on your account.
a. accesses or uses Virgin Media Store or any Content or your Account for any improper, immoral, unauthorised or unlawful or illegal purpose;
b. circumvents, removes, disables or attempts to bypass any content protection system or digital rights management technology applied to the Content;
c. sells or shares the Content or makes it available to the public including, but not limited to, through social media networks;
d. modifies the Content in any way or creates clips of it or creates derivative works or adaptations of the Content ; or
e. removes any copyright or other notices from the Content.
a. copy, reproduce (including burning onto any physical medium) the Virgin Media Store or Content (or any part of them);
b. publish, republish, re-distribute, post, broadcast, frame, transmit the Virgin Media Store or Content (or any part of them);
c. copy, publish or re-publish, post, transmit, reverse engineer, decrypt, decompile, disassemble, alter or commercially exploit the software which we allow you to use or access in relation to the Virgin Media Store;
d. sell, sub-license or make any charge for watching or using the Virgin Media Store or Content (or any part of them) on your Device or a Box;
e. show Content or any part of Virgin Media Store in public or authorise, allow or assist anyone else to do so, even if no charge is made;
f. tamper with or modify the signal of any Content made available on your Device and/or Box; and/or
g. alter, cover, modify or remove any graphics, logos or other on-screen text or images appearing on any Content.
a. death or personal injury resulting from our (or our agents' or contractors') negligence; or
b. fraud; or
c. other liabilities which, by law, we must cover you for.
a. any indirect loss or any loss which is not a reasonably foreseeable consequence of our negligence or breach of these Terms (including loss of profits, business, revenue, contracts or anticipated savings, wasted expenses or any other purely financial losses);
b. any business loss (including loss of profits, business, revenue, contracts or anticipated savings, wasted expenses or any other purely financial losses) even if such loss was reasonably foreseeable or we have been advised of the possibility of you incurring such loss;
c. the accuracy, fitness for purpose, completeness or legality of any information or Content accessed, received or transmitted using Virgin Media Store;
d. any failure to transmit or receive, any material through any Device or the Box.
e. any access to or use of Virgin Media Store not authorised by us;
f. any fault in a Box or other receiving equipment you use, supplied under a separate contract to these Terms (such as your Virgin Media cable agreement);
g. ending, suspending or restricting Virgin Media Store or Content or any part of them in accordance with these Terms;
h. any fault with a broadband service provided by Virgin Media or a third party used to deliver Content to your Device or Box;
i. any delay, failure, act or default in relation to the provision of Virgin Media Store and/or the Content via streaming or download caused by events outside our reasonable control( e.g. including but are not limited to lightning, flood or severe weather conditions, fire or explosion, civil disorder, damage or vandalism to our network or equipment, terrorist activities, war, actions of local or national governments or other authorities, or industrial disputes);
j. errors, viruses or bugs present in or arising from your use of Virgin Media Store;
k. incompatibility of Virgin Media Store or Content with any other software or hardware (including Devices and Boxes);
l. interruption or delay in the performance of the Payment Services;
m. any loss or damage caused by us where:
i. there is no breach of a contractual obligation or legal duty of care owed to you by us or by any of our employees or agents; or
ii. such loss or damage is not a reasonably foreseeable result of any breach;
n. to the extent that such loss or damage results from any breach by you of these Terms;
o. your failure to follow our reasonable instructions or regulations for using the Payment Services; and
p. any act or default of any third-party supplier, Device manufacturer or provider of a Device operating system,.
(ii) we reasonably suspect or believe that you've committed or may be committing any fraudulent or illegal or criminal activity through your or their use of Virgin Media Store or Content; or
(iii) you have acted towards our staff or agents in a way which we reasonably consider to be inappropriate or unacceptable; or
(ii) we have had a request from the police or other authority to do this.
Any notices we give to you will be given electronically (for example, via email, the Website, the Virgin Media Store app, a notification within Virgin Media Store or a notice 'pushed' to your Device), by telephone or by letter. Any notices you give to Virgin Media Store should be sent by post to Virgin Media Store, PO Box 200, Kirkcaldy KY2 6WD or emailed to firstname.lastname@example.org. Any notice period will start from the day on which the notice is delivered if it is delivered by hand, two working days (i.e. excluding Saturdays, Sundays and public holidays) after the date it was posted if sent by ordinary post, or from the date of successful transmission if it is sent by fax or electronically. We'll send notices to you using the contact details you've registered on your Account. You must give us accurate contact details, and keep them up to date.
In these Terms, and on the Virgin Media Store website and app:
"Address" means the address in the UK registered on your Account from time to time;
"Box" means a Virgin Media TiVo set top box which is compatible with the Virgin Media Store Service. Older, non-TiVo Virgin Media set top boxes are not compatible with Virgin Media Store. You should check whether your box is compatible before purchasing Content as set out in the FAQs on our Website;
"Content" means the movies, episodes, series and/or box sets offered to you for sale by Virgin Media on via Virgin Media Store;
"Contract" means this contract between you and us, of which the Terms form part, authorising you to receive Content;
"Device(s)" means the compatible devices (excluding the Box) that you have registered to use with Virgin Media Store in accordance with the instructions and restrictions posted on the Website; “Payment Card” means the credit or debit card registered in the UK in the Account holder’s name to the same home address as the Account is registered at;
"Payment Services" means the payment services for Virgin Media Store provided by Stripe in accordance with clause E;
"Service" means the Virgin Media Store service available in the UK provided by Virgin Media to its users via the Website, Virgin Media Store App and any other means which we may make available. Virgin Media Store is provided for and on behalf of Virgin Media by Vubiquity Management Limited (company number 02975644), whose registered address is at 3 More London Riverside, London SE1 2AQ ;
"Stripe" means Stripe Payments Europe Limited, whose registered address is at 10/13 Thomas Street, The Digital Hub, Dublin 2, Ireland, and Stripe Payments UK Limited, whose registered office is at 9th floor, 107 Cheapside, London EC2V 6DN;
“TV App” means the Virgin Media Store App on your TV, if you are a Virgin TV customer with a compatible Box;
"Virgin Media Cable Contract" means a subscription contract with Virgin Media under which you receive and pay for Virgin TV alone or with other cable services;
“Virgin Media Store App” or “App” means the App through which you can access Virgin Media Store on a Device;
“Virgin TV Customer” means a current Virgin Media monthly subscription customer with a compatible Box;
"Territory" means the United Kingdom;
"Website" means the website at www.virginmediastore.com or any other website address we may tell you about.
Please make a copy of these Terms for future reference.
1. Intellectual property rights
2. General terms applicable (including limitations on liability)
3. Using the Site