Terms and conditions

Terms and Conditions of Use

These terms and conditions set out the agreement between you ('you', 'the customer' or 'your') and Virgin Media Limited ('us', 'we' or 'our').

Your use of the [London Underground Promotional WiFi Service (“services”) will be governed by the terms of this agreement.

About the Services

1. This agreement sets out the terms and conditions of use of the services. You must consent to these terms and conditions to be able to use the services.

2. As well as these terms and conditions, your use of the services is subject to other legal stuff which applies to the services which will be published from time to time on our website. For example, we may introduce an acceptable use policy, which would provide further details on how the services can be used. We may also take measures to help us prevent fraud and to ensure that excessive use of the services by some users does not prevent other users of the service from enjoying the services.

3. The services that we provide to you is the ability to access the internet and send and receive data through our wireless broadband network and through the internet using wireless technology that we make publicly available for free of charge for a limited period in the London Underground.

4. We reserve the right to monitor and control data volume and/or types of traffic transmitted via the services.

Using the Service

5. The service starts when you first connect to a Virgin Media access point.

6. You are responsible for ensuring that any equipment that you use to access the service meets the minimum requirements and is suitable for use with the service and is adequately protected against viruses.

7. The service may be impaired by geographic, atmospheric or other conditions or circumstances beyond our control.

8. You shall ensure that you use the services in a reasonable manner and do not abuse the services. You accept that Virgin Media may restrict your ability to use the services if you use the services in an unreasonable and/or excessive manner.

9. You are wholly responsible for your use of the service. You accept that we have no control over the information transmitted via the service and will not be responsible for such information. Except as expressly specified otherwise in this agreement, we do not examine the use to which you put the service or the nature of the information you send or receive. We have no obligation to compensate you for such information and/or such use.

10. You accept that Virgin Media has the right to restrict access to any inappropriate content on the service, such as adult and illegal content. You hereby agree not to access or attempt to access such adult or illegal content using the service.

11. We cannot guarantee that the service will be uninterrupted and/or will be continuously available. We will aim to provide you with the best service possible, but we will not be liable for any interruptions, reception, picture degradation or any other problems that are beyond our control. We do not guarantee that the service will be compatible with your equipment or any software that you may use.

12. You are responsible for the way the services are used. You must not do any of the following acts or allow anyone else to do the following acts via your device in relation to the services:

a) Send a message or communication that is offensive, abusive, defamatory (damages someone's reputation), obscene, menacing or illegal;

b) Cause annoyance, nuisance, inconvenience or needless worry to, or break the rights of, any other person;

c) Perform any illegal activity;

d) Break, or try to break, the security of anyone else's equipment, hardware or software;

e) Deliberately receive, use, own, post, transmit or publish obscene material (including, but not limited to, child pornography);

f) Upload, download, post, publish or transmit any information, material or software that is protected by copyright or other ownership rights without the permission of its owner;

g) You must not use the service in a manner that will or is likely to adversely affect how we provide the service to you or any of our customers.

13. You must, at all times, ensure that the way you use the services does not break the law or the rights of any other person.

14. If we reasonably believe that you have breached Clause 12 of this Agreement or that you have misused the service in any way, we may take immediate action to deny you access to the service without any further notice to you.

15. You agree to take responsibility for all liabilities, claims and losses which are in any way connected with your misuse of the services under this agreement and you must repay to us in full any costs and/or losses of which we may suffer as a result of such misuse.

16. Some parts of the services enable you to access third party content and services (some of which may require you to accept additional terms and which may be subject to fees), and you agree that we are not responsible for any such third party content or services.

17. We do not guarantee the security of the services and you hereby agree to use the services at your own risk. You shall ensure that you have adequate security to prevent unlawful access to or use of the services, access to your computing equipment or disclosure of confidential information.

18. You hereby accept that we do not guarantee nor are we responsible for, the security, integrity and confidentiality of the information, files and data that you exchange or may wish to exchange.

Services available to Virgin Media Broadband and Virgin Mobile Subscribers

19. Existing Virgin Media broadband and Virgin Mobile customers will be able to access the services by registering their details and using their existing Virgin Media or Virgin Mobile password to sign in to access the services.

20. Access to the services is included as part of a customer’s subscription to Virgin Media Residential broadband services and/or as part of a customer’s Virgin Mobile pay monthly contract or Pay As You Go contract.

21. Virgin Mobile Pay As You Go customers will require a valid ‘Your Account’ username and password and will have to have topped up at least £5 in the last 60 days in order to be able to access the services.

22. The service will be available until such time where Wi-Fi connection is lost or until such time that you disconnect from the service. You will not be able to access the services if your account is in arrears or if your account has been classified as bad debt.

Services available with a Wi-Fi Pass

23. Non Virgin Media broadband and Virgin Mobile pay monthly customers may be able to access the London Underground WiFi service by purchasing a WiFi Pass for a pre-determined period. These time-based passes can be purchased from the Virgin Media London Underground portal or the Virgin Media website. You must pay for the WiFi Pass via credit or debit card before you are able to access an internet page outside of the Virgin Media portal.

24. The London Underground WiFi service will be available and will continue for the duration of time period associated to the pass which will vary depending on the type of pass you have purchased. You will have unlimited access to the internet for the time period notified on the pass.

25. Return, refund and cancellation policy - Virgin Media maintain a no refund policy. If you are not satisfied with the service, please contact us via our 'Contact Us' link.

26. Virgin Media WiFi passes - WiFi Passes and payments are processed by Global Reach Technology Ltd on behalf of Virgin Media.

Contact Details:

02 07831 5630

Payment Enquiries

Global Reach Technology Ltd

3rd Floor

240 High Holborn

London

WC1V 7DN

Your details and how they are looked after

27. By using the services you are providing your consent to use your personal information together with other information for the following purposes:

a) profiling your usage and viewing;

b) personalising your experience of the services based on your usage and viewing profile; and

c) improving and developing the services.

28. We may share with third parties information about your use of the services in an aggregated form which will not personally identify you. This aggregated data may be used by those third parties for their marketing purposes (e.g. to improve their targeting of advertising based on user preferences).

29. Subject to your consent, we may use your personal information to contact you with information about our products and services, special offers and rewards, as well as those of selected third parties. From time to time, we may contact you by mail, telephone, email, other electronic messaging services (such as text, voice, sound or image messages including using automated calling systems) or fax for these purposes.

30. We will only use your data in line with the Data Protection Act 1998.

31. We will not pass on your personal information to third parties except in accordance with this agreement or where we are required to disclose that information in order to comply with any legal or regulatory requirements.

Liability to You

32. Our liability to you is limited as set out in this agreement.

33. We will not be liable to you for:

a) any direct loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, use, business, wasted expenditure, loss arising from disclosure of confidential information, loss arising from or in connection with the use of the service or inability to use or access the service that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage;

b) any indirect loss or any loss which is not a reasonably foreseeable consequence of Virgin Media's negligence or breach of these terms and conditions (including loss of profits, business, revenue, contracts or anticipated savings, wasted expenses or any other purely financial losses);

c) lost or destroyed data or software; or

d) any business loss (including loss of profits, business, revenue, contracts or anticipated savings, wasted expenses or any other purely financial losses) even if such loss was reasonably foreseeable or we had been advised of the possibility of you incurring such loss.

34. We are not responsible for any misuse of your username and/or where applicable, your password.

35. We will not be liable to you for the accuracy, completeness, fitness for purpose or legality of any information accessed, received or transmitted using the services, or for transmitting or receiving, or failure to transmit or receive, any material through the services.

36. If you deal with any other individuals or organisations using the services (for example, by buying or renting goods or services from them or ordering goods from them using the services), we will not be involved in these dealings. We will not be liable in any way for any loss, costs or damage you have to pay for.

37. We will not be liable to you for the contents of any material from other individuals and/or organisations which may be accessed through the services. We also reserve the right to block access to any such material.

38. Virgin Media restricts or excludes liability to you for:

a) death or personal injury resulting from our own (or our agents' or contractors') negligent act or failure to act;

b) direct physical damage to your personal property up to £10,000 for any one event or series of connected events where the damage arises from Virgin Media’s own (or our agents' or contractors') negligence.

Matters beyond our reasonable Control

39. Virgin Media Limited will not be liable for failing to do what it promised under this agreement if it is prevented from doing so by something outside its reasonable control which will include (but is not limited to) lightning, flood or severe weather conditions, fire or explosion, civil disorder, damage or vandalism to our network or equipment, terrorist activities, war, actions of local or national governments or other authorities, or industrial dispute.

General

40. This agreement is personal to you and you may not transfer your account or any of your rights and responsibilities under this agreement without our written agreement. For business reasons we may transfer any of our rights and responsibilities under this agreement without your permission.

41. Sometimes, we will need to change the terms and conditions of the service and will publish such changes on the Virgin Media website. It is your responsibility to be aware of such changes by checking our website.

42. This agreement will be governed by English law is subject to the non-exclusive jurisdiction of the English courts.

Please note: If you have joined or recontracted to Virgin Media Broadband or Virgin Mobile on or after 1st December 2022, Virgin Media’s out of home WiFi hotspots and the Virgin Media London Underground WiFi service are not available to you and will not form part of your contract for either Virgin Media broadband or Virgin Mobile.

Virgin Media London Underground WiFi Terms & Conditions Terms and Conditions of Use These terms and conditions set out the agreement between you ('you', 'the customer' or 'your') and Virgin Media Limited ('us', 'we' or 'our'). Your use of the London Underground Promotional WiFi Service (“services”) will be governed by the terms of this agreement.

About the Services

1. This agreement sets out the terms and conditions of use of the services. You must consent to these terms and conditions to be able to use the services.
2. As well as these terms and conditions, your use of the services is subject to other legal stuff which applies to the services which will be published from time to time on our website. For example, we may introduce an acceptable use policy, which would provide further details on how the services can be used. We may also take measures to help us prevent fraud and to ensure that excessive use of the services by some users does not prevent other users of the service from enjoying the services.
3. The services that we provide to you is the ability to access the internet and send and receive data through our wireless broadband network and through the internet using wireless technology that we make publicly available for a limited period in the London Underground.
4. We reserve the right to monitor and control data volume and/or types of traffic transmitted via the services.
5. The services are variable in nature and from time to time we may upgrade,update, replace or withdraw the services. You shall ensure that your devices meet and continue to meet any applicable compatibility requirements.
6. The availability of the services is variable and you hereby accept that we do not guarantee availability at a specific number of locations or the continued availability of the services at any particular individual location.

Using the Service

7. The services starts when you first connect to a Virgin Media access point.
8. You are responsible for ensuring that any equipment that you use to access the services meets and continues to meet the minimum requirements (which may be updated from time to time) and is suitable for use with the services and is adequately protected against viruses.
9. The services may be impaired by geographic, atmospheric or other conditions or circumstances beyond our control.
10. You shall ensure that you use the services in a reasonable manner and do not abuse the services. You accept that Virgin Media may restrict your ability to use the services if you use the services in an unreasonable and/or excessive manner.
11. You are wholly responsible for your use of the services. You accept that we have no control over the information transmitted via the services and will not be responsible for such information. Except as expressly specified otherwise in this agreement, we do not examine the use to which you put the services or the nature of the information you send or receive. We have no obligation to compensate you for such information and/or such use.
12. You accept that Virgin Media has the right to restrict access to any inappropriate content on the services, such as adult and illegal content. You hereby agree not to access or attempt to access such adult or illegal content using the service.
13. We cannot guarantee that the services will be uninterrupted and/or will be continuously available. We will aim to provide you with the best service possible, but we will not be liable for any interruptions, reception, picture degradation or any other problems that are beyond our control. We do not guarantee that the services will be compatible with your equipment or any software that you may use.
14. You are responsible for the way the services are used. You must not do any of the following acts or allow anyone else to do the following acts via your device in relation to the services: a) Send a message or communication that is offensive, abusive, defamatory (damages someone's reputation), obscene, menacing or illegal; b) Cause annoyance, nuisance, inconvenience or needless worry to, or break the rights of, any other person; c) Perform any illegal activity; d) Break, or try to break, the security of anyone else's equipment, hardware or software; e) Deliberately receive, use, own, post, transmit or publish obscene material (including, but not limited to, child pornography); f) Upload, download, post, publish or transmit any information, material or software that is protected by copyright or other ownership rights without the permission of its owner; g) You must not use the service in a manner that will or is likely to adversely affect how we provide the service to you or any of our customers.
15. You must, at all times, ensure that the way you use the services does not break the law or the rights of any other person.
16. If we reasonably believe that you have breached Clause 14 or 15 of this Agreement or that you have misused the service in any way, we may take immediate action to deny you access to the service without any further notice to you.
17. You agree to take responsibility for all liabilities, claims and losses which are in any way connected with your misuse of the services under this agreement and you must repay to us in full any costs and/or losses of which we may suffer as a result of such misuse.
18. Some parts of the services enable you to access third party content and services (some of which may require you to accept additional terms and which may be subject to fees), and you agree that we are not responsible for any such third party content or services.
19. We do not guarantee the security of the services and you hereby agree to use the services at your own risk. You shall ensure that you have adequate security to prevent unlawful access to or use of the services, access to your computing equipment or disclosure of confidential information.
20. You hereby accept that we do not guarantee nor are we responsible for, the security, integrity and confidentiality of the information, files and data that you exchange or may wish to exchange.

Services available to Virgin Media Broadband and Virgin Mobile Subscribers

21. Existing Virgin Media broadband and Virgin Mobile customers will be able to access the services by registering their details and using their existing Virgin Media or Virgin Mobile password to sign in to access the services.
22. The services are supplementary services to a customer’s subscription to Virgin Media Residential broadband services and/or a customer’s Virgin Mobile pay monthly contract, and are provided at no extra cost.
23. The services will be available until such time where Wi-Fi connection is lost or until such time that you disconnect from the service. You will not be able to access the services if your account is in arrears or if your account has been classified as bad debt.

Services available with a Wi-Fi Pass

24. Non Virgin Media broadband and non-Virgin Mobile pay monthly customers may be able to access the London Underground WiFi service by purchasing a WiFi Pass for a pre-determined period. These time-based passes can be purchased from the Virgin Media London Underground portal or the Virgin Media website. You must pay for the WiFi Pass via credit or debit card before you are able to access an internet page outside of the Virgin Media portal.
25. The London Underground WiFi service will be available and will continue for the duration of time period associated to the pass which will vary depending on the type of pass you have purchased. You will have unlimited access to the internet for the time period notified on the pass.
26. Return, refund and cancellation policy - Virgin Media maintain a no refund policy. If you are not satisfied with the service, please contact us via our 'Contact Us' link.
27. Virgin Media WiFi passes - WiFi Passes and payments are processed by Global Reach Technology Ltd on behalf of Virgin Media. Contact Details: 02 07831 5630 Payment Enquiries Global Reach Technology Ltd 3rd Floor 240 High Holborn London WC1V 7DN

Your details and how they are looked after

28. By using the services you are providing your consent to use your personal information together with other information for the following purposes: a) profiling your usage and viewing; b) personalising your experience of the services based on your usage and viewing profile; and c) improving and developing the services.
29. We may share with third parties information about your use of the services in an aggregated form which will not personally identify you. This aggregated data may be used by those third parties for their marketing purposes (e.g. to improve their targeting of advertising based on user preferences).
30. Subject to your consent, we may use your personal information to contact you with information about our products and services, special offers and rewards, as well as those of selected third parties. From time to time, we may contact you by mail, telephone, email, other electronic messaging services (such as text, voice, sound or image messages including using automated calling systems) or fax for these purposes.
31. We will only use your data in line with the Data Protection Act 1998.
32. We will not pass on your personal information to third parties except in accordance with this agreement or where we are required to disclose that information in order to comply with any legal or regulatory requirements.

Liability to You

33. Our liability to you is limited as set out in this agreement.
34. We will not be liable to you for: a) any direct loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, use, business, wasted expenditure, loss arising from disclosure of confidential information, loss arising from or in connection with the use of the service or inability to use or access the service that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage; b) any indirect loss or any loss which is not a reasonably foreseeable consequence of Virgin Media's negligence or breach of these terms and conditions (including loss of profits, business, revenue, contracts or anticipated savings, wasted expenses or any other purely financial losses); c) lost or destroyed data or software; or d) any business loss (including loss of profits, business, revenue, contracts or anticipated savings, wasted expenses or any other purely financial losses) even if such loss was reasonably foreseeable or we had been advised of the possibility of you incurring such loss.
35. We are not responsible for any misuse of your username and/or where applicable, your password.
36. We will not be liable to you for the accuracy, completeness, fitness for purpose or legality of any information accessed, received or transmitted using the services, or for transmitting or receiving, or failure to transmit or receive, any material through the services.
37. If you deal with any other individuals or organisations using the services (for example, by buying or renting goods or services from them or ordering goods from them using the services), we will not be involved in these dealings. We will not be liable in any way for any loss, costs or damage you have to pay for.
38. We will not be liable to you for the contents of any material from other individuals and/or organisations which may be accessed through the services. We also reserve the right to block access to any such material.
39. Virgin Media restricts or excludes liability to you for: a) death or personal injury resulting from our own (or our agents' or contractors') negligent act or failure to act; b) direct physical damage to your personal property up to £10,000 for any one event or series of connected events where the damage arises from Virgin Media’s own (or our agents' or contractors') negligence.

Matters beyond our reasonable Control

40. Virgin Media Limited will not be liable for failing to do what it promised under this agreement if it is prevented from doing so by something outside its reasonable control which will include (but is not limited to) lightning, flood or severe weather conditions, fire or explosion, civil disorder, damage or vandalism to our network or equipment, terrorist activities, war, actions of local or national governments or other authorities, or industrial dispute.

General

41. This agreement is personal to you and you may not transfer your account or any of your rights and responsibilities under this agreement without our written agreement. For business reasons we may transfer any of our rights and responsibilities under this agreement without your permission.
42. Sometimes, we will need to change the terms and conditions of the service and will publish such changes on the Virgin Media website. It is your responsibility to be aware of such changes by checking our website.
43. This agreement will be governed by English law is subject to the non-exclusive jurisdiction of the English courts.