Black Friday Deal:
Get 36GB for £13 before it ends!
Offer ends 30th November Offer ends 30th November
SIM Only Deals
- Pay Monthly SIMs
- Family Plan
Your minutes allowance includes calls to UK landlines (beginning 01, 02 and 03) and calls and texts to UK mobiles. Calls to service numbers (084, 087, 09 and 118) and personal numbers (070) are not included, other exclusions apply - see terms and conditions.
To find out how much you’ll pay for calls, texts and data and what is/ isn’t included in your plan, please take a look at our call charges.
Got a question about our services?
What if I go over my data allowance? What if I go over my data allowance?
We’ll always give you a friendly text before you get too close to your limit when you’ve used 75% of your data, 95%, and then 100%.
£3 per day for each GB you use
But if you do go over, we’ll only charge you £3 per GB for each day you use mobile internet on your phone. Not bad, eh?
Flexibility to switch to a higher tariff - and back down
If you find you’re using more data than your current tariff gives you, you can move up to another tariff that gives you more, whenever you want. You can also move back down again if you find yourself using less data later. We’re flexible like that.
Get the Virgin Mobile app
Oh, and don’t forget, you can download our Virgin Mobile app or log into Your Account online to see how much you’ve used so far each month. It’s a great way to stay in control of how much data you use.
Connect to WiFi with our free Connect app
Download our free Connect app to get unlimited WiFi from over 20 million hotspots across Europe and the USA. Automatically connect and enjoy free, fast WiFi without using up your mobile data allowance.
Can I cap my contract? Can I cap my contract?
You can now add a Spending cap to give you a safety buffer for your plan. Spending caps stop you from being charged for usage beyond a limit specified by you, each month. Charges covered by the cap includes, but is not limited to, going out of your allowance by calling or texting premium or international numbers or roaming outside of the EU. For more detail on what is and isn’t covered, visit our webpage.
Text alerts when you're near your limits
If you’re getting close to your minutes or data limit we’ll buzz you with a text. To stay in control of how many minutes and how much data you use you can download our My Account app or log in to Your Account online and see exactly what you’ve used this month.
Flexibility to change to a new tariff
If you find you’re using more minutes or data than your current tariff can handle you can upgrade to a tariff that gives you more. Or if you find you’re using less, you can move down to a cheaper tariff. We’re totally flexible. For full details of costs outside your tariff, see our pay monthly charges outside your tariff.
Are there any hidden extra charges? Are there any hidden extra charges?
Nope. There’s no upfront cost for the SIM, and standard delivery is completely free of charge.
The cost of your airtime tariff will increase in line with the Retail Price Index (RPI) rate of inflation at the time with your July bill each year. This is the same for most networks in the UK and we’ll always give you 30 days’ notice of the exact increase so you don’t get any shocks in your bill.
Other than that, any extra charges on your bill would be for extra use outside your tariff. For example, if you use more UK minutes or data than your tariff gives you, if you use your phone abroad, call service numbers, premium SMS services, make calls to numbers abroad, directory enquiries, personal numbering or sending picture messages via MMS. So just keep an eye on that.
For full details of costs for usage outside your tariff, see our pay monthly charges outside your tariff section.
Switching from another provider? Switching from another provider?
Switching your mobile to Virgin Media has never been so easy. All you’ll need to do is grab a switching code from your current provider – which you can do as soon as you sign up, or later. Whichever suits you.
PAC or STAC?
If you want to bring your number with you, you’ll need a Port Authorisation Code, usually called a PAC.
If you don’t want to bring your number with you, you’ll need a Service Termination Authorisation Code, or STAC.
How to get your switching code
Ready to switch to us? You need to get a Port Authorisation Code (PAC) or Service Termination Authorisation Code (STAC), then give it to us. There are three easy ways to do it.
1. Text PAC to 65075, STAC to 75075, or INFO to 85075 to get your switching information
2. Go to your existing provider’s website and follow the links to Switching
3. Call your existing provider
We’ll ask if you have a PAC or STAC in our online checkout, simply pop your PAC or STAC details in when this happens.
What's your signal like in my area? What's your signal like in my area?
The legal stuff
General Mobile General Mobile
General: Phones subject to availability. Each July your airtime plan will increase by the Retail Price Index (RPI) rate of inflation announced in April of that year (not applicable to oomph bundles). We’ll give you 30 days’ notice of the exact increase. Plans include UK calls to UK landlines (01, 02, 03) & UK mobile networks. Calls & texts to mobiles in Jersey, Guernsey and Isle of Man are not covered by your inclusive monthly usage allowance. UK texts and data only. Speeds experienced will vary by device and location.
Calls to service numbers: The cost of calling 084, 087, 118 and 09 is formed of a combined access and service charge: we set the access charge and the company you’re calling set the service charge. Your access charge for these numbers will be shown on your bill and is currently 58p per minute for Pay Monthly. The service charge will be advertised by the company that you are calling.
Calls to other non-geographic numbers: Freephone calls starting 0800 or 0808 are free from mobiles. Calls to 070 numbers will cost you up to 75p per minute in the UK.
Pay Monthly SIM Only: 12 month contract applies.
Mobile Broadband: Usage amounts given as example only. Credit check and payment by Direct Debit required. 30 day rolling or 12 month contract. If you cancel during the contract you will incur an early disconnection fee. Data bundle is for use within the UK only. Access and speeds are subject to network coverage. Voice-Over-Internet Protocol is not supported. If your use exceeds your monthly allowance you will be charged at the out-of-bundle rate of £3 a day per GB for each day that you use data. Roaming charges apply to your use outside the UK. Pay Monthly terms of service apply. Mobile WiFi device required with upfront fee of £39.99. For full terms and conditions visit virginmobile.com/legalstuff.
Guaranteed next day replacement: Applies to all claims accepted before 6pm Sunday to Friday.
Money back guarantee: Our 14 day Customer Satisfaction Guarantee lets you exchange your joining pack or phone for a different one of the same value or get a full refund, less any airtime you’ve bought. Prepaid packaging will be provided to post it back. Pay Monthly customers will be charged for any airtime used. Calls and texts prior to return will be charged at 31p per minute and 13p per text.
UK’s Best Value Network: Virgin Media awarded "Best Value Network" at 2014,2015 and 2016 Mobile Choice Consumer Awards, decided by public vote among readers of Mobile Choice magazine. Results announced in October each year and valid for one year.
Faster average 4G speed: Superfast 4G as standard.
F-Secure with Virgin Mobile offer: Not available on BlackBerry. Current retail price £79.99, see https://onlineshop.f-secure.com. Up to 5 devices. Ends after 12 months unless you opt to continue.
MMS messaging: MMS messages to some providers/networks may be delivered by our partner service BICS and will require the recipient to download the content of the message.
Roam Like Home: Fair use policy applies. See virginmedia.com/legalstuff
Spending Caps: In line with EU Legislation, spending caps are now available to all pay monthly customers who have joined or re-contracted with Virgin Media on or after 24 September 2018. Spending caps can be added when you join/re-contract with Virgin Media and will take effect immediately or from your next bill cycle if implemented at a later stage. Increasing or removing your cap will take effect immediately, but any reduction in spending cap will take effect from your next bill cycle. Any changes will be confirmed via text. Spending caps will not override the credit limit. Upon reaching 80% of your spending cap, you will receive a notification by SMS. Once the spending cap has reached 100%, you will receive a further SMS notification and no further out-of-bundle charges can be applied to your account (in-bundle services and access to emergency numbers will remain unaffected). Usage-related charges (including but not limited to calls or texts to premium or international numbers or roaming outside of the EU) count towards the cap; one-time charges (including but not limited to late payment fees and paper bill charges) do not count towards the cap. View and change your cap through virginmedia.com. See spending Cap Policy at virginmedia.com/legalstuff.
Offers + Extras Offers + Extras
SIM Only offers
£12 for 25GB 12 month SIM Only plan. Boosted from 5GB. Increased allowance continues as long as you remain on the same plan. Available until 01/02/2021. Terms and conditions apply, go to https://www.virginmedia.com/shop/the-legal-stuff
£8 for 8GB 12 month SIM Only plan. Available until 22/12/20. Terms and conditions apply, go to https://www.virginmedia.com/shop/the-legal-stuff
£16 for 50GB 12 month SIM Only plan. Available until 01/02/21. Terms and conditions apply, go to https://www.virginmedia.com/shop/the-legal-stuff
£12 for 32GB 24 month SIM Only plan. Boosted from 8GB. Increased allowance continues as long as you remain on the same plan. Offer ends 01/02/2021.Terms and conditions apply, go to https://www.virginmedia.com/shop/the-legal-stuff
All other offers
Data Rollover: Unused data from your inclusive monthly allowance will be added to next month’s allowance (Rollover Data). Rollover Data is used ahead of your monthly data. Unused Rollover Data expires at the end of that monthly allowance period. Data add-ons excluded. 4G plans only.
Data-free Messaging on WhatsAapp, & Facebook Messenger & Twitter: Standard UK messaging (video, picture, audio) does not deplete data allowance. Live video streaming & Voice & video calls excluded. 4G plans only. When monthly allowance via standard data usage is £3/day per GB. We welcome new messaging partners to this service.
Flexible Plans: Change your airtime plan up or down without penalty at any time during your contract. New allowance and price applies from your next monthly billing cycle until you switch again.
Roam Like Home: Fair use policy applies. See virginmedia.com/legalstuff
Unlimited Data/ Minutes/ Texts for cable customers: Unlimited plan is for Virgin TV, fibre or home phone customers only, includes unlimited data, and unlimited minutes and texts allowance to inclusive UK numbers for as long as you remain a Virgin TV, fibre or home phone customer. Includes UK calls to UK landlines (01, 02, 03) & UK mobile networks. Jersey, Guernsey and Isle of Man mobiles excluded. UK texts and data only. Acceptable use policy applies.
Refer a friend Refer a friend
What is refer a friend?
Refer a friend is a brilliant way of rewarding you for introducing your friends and family to Virgin Media or Virgin Mobile. It’s easy, too – just register your email address to get your unique referral link, or use your exclusive referral code that can be quoted in-store or over the phone.
If your friend successfully places an order through your link or code, you’ll both receive a cash reward 28 days after either the install of their services or delivery of a phone or SIM.
Share the good stuff and start referring your friends now!
How much money can I earn?
Referring friends and family to Virgin Media or Virgin Mobile means you can pocket cash rewards.
If your referrals are successful, you can earn £50 each for a referral to Virgin Media, and for Virgin Mobile you’ll get up to £15 each for a SIM only referral or up to £50 each if you refer a mobile phone. You can see how much you’ve earned by signing in to your referral account with Virgin Media’s referral partner, Aklamio. Just head here and click ‘sign in’.
And what’s more, you can refer as many mates as you like!
Where can I get an overview of my rewards?
You can check out an overview of your referrals, their status, and the rewards you’ve earned by signing in to your referral account with Virgin Media’s referral partner, Aklamio. Just head here and click ‘sign in’. We’ll also email you as soon as your referral account is credited from a successful referral.
How and when will my friend and I receive our cash reward?
Your friend will be eligible for the reward at the same time as you are. After your friend has had their services installed for 28 days, or if it’s a mobile order 28 days after the phone or SIM is delivered, you’ll both be eligible for a reward providing they’ve not cancelled their new contract within this time.
Once the cancellation period has expired, we’ll send your rewards to Virgin Media’s referral partner, Aklamio. In some cases, it can take up to five weeks after your mate’s services have been installed or their phone delivered for Aklamio to pop the reward in your referral accounts. Aklamio will contact you when the rewards have been confirmed, and both of you can have it paid into either your bank account or PayPal account at any time from your referral accounts.
Can I refer any Virgin Media or Virgin Mobile package?
Refer a friend works for any Virgin Media service; that’s superfast broadband, digital TV and home phone. It also works for Virgin Mobile pay monthly SIM only contracts and pay monthly mobile phones. There are a few offers that you can’t refer friends to including Pay As You Go mobile, Mates Rates, My Rates, Tribe, Partner Rates and any contract less than 12 months.
If your friend wants to get Virgin Media, just check they’re able to receive our services in their area. If you're not sure, visit our shop and check which services they can get (you’ll need their postcode and address).
What are the conditions to getting a referral reward?
- You can only get a reward from referring the services, mobile phones and SIM contracts outlined in the ‘Can I refer any Virgin Media or Virgin Mobile package?’ question above.
- For the order to be eligible for a reward, it needs to be placed using your unique referral link or code. So if you refer a friend online, they must use your referral link. If they take up your referral in a Virgin Media store, or to our Virgin Media or Virgin Mobile sales team over the phone, then they need to quote your referral code at the point of sale.
- The friend you refer must be new to Virgin Media or Virgin Mobile. You can’t refer an existing customer or anyone who’s had Virgin Media or Virgin Mobile within the last six months.
- Any new customers who haven’t joined through the referral links or codes won’t be eligible for a cash reward.
- The right to a reward is subject to the general terms and conditions of Virgin Media’s referral partner, Aklamio.
- If the friend you refer becomes a new customer, and then cancels their services or mobile contract within 28 days, neither of you will be eligible for a reward.
- You won’t be rewarded for referring a product to yourself, and for any referrals that extend or change an existing customer’s Virgin Media or Virgin Mobile contract.
When can I start referring my friends?
How many referrals can I make?
As many as you like! The more the merrier. Just remember that you’ll only get a reward for successful referrals, meaning your friend has to have had their services installed for 28 days, or it’s been 28 days after their phone or SIM has been delivered.
I’m not a Virgin Media or Virgin Mobile customer. Can I still recommend someone?
Yes, you can! We make sure we reward everyone who successfully refers someone to us.
Virgin Media customers are also eligible for exclusive mobile deals, so there’s never been a better time to join.
How do I find out what the amount of each reward is?
Depending on what you recommend, the rewards can vary. Check out the rewards overview section to find out more.
I’ve signed in to my referral account. What do the different reward status descriptors mean in the dashboard?
Pending – Once an order has been successfully placed through a referral link or code, a pending reward will be received by both the referrer and their friend.
Confirmed – Once the 28 day cancellation period has expired, your reward will be confirmed ready to be paid out.
Rejected – Your reward will be rejected if the conditions have not been met. If you don’t think your reward should have been rejected, get in touch with Virgin Media’s referral partner Aklamio by calling them on 01576 820030 or sending an email to email@example.com.
Why was my reward rejected?
Rewards aren’t paid if:
1. The friend you referred may have cancelled their Virgin Media or Virgin Mobile services
2. The friend you referred didn’t join us via your referral link
3. The friend you referred is an existing customer or has had Virgin Media or Virgin Mobile within the last six months
If you don’t think your reward should have been rejected, or if you need more help, get in touch with Virgin Media’s referral partner Aklamio by calling them on 01576 820030 or sending an email to firstname.lastname@example.org.
It looks like my reward isn’t showing in my referral account. What should I do?
Sometimes rewards might not show up in your account. This could be a technical problem or an issue with your internet browser. Don’t worry, you can make a support request for the missing reward – just call Virgin Media’s referral partner Aklamio on 01576 820030 or email them at email@example.com.
What should I do if I’ve forgotten my log in details?
Don’t panic – you can easily reset your referral account password here.
Or for more help, just call Virgin Media’s referral partner Aklamio on 01576 820030.