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Account and billing

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Some of our call centres are closed, so please only call if you need to. Instead, please use the help available online.
Find out more 

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Some of our call centres are closed, so please only call if you need to. Instead, please use the help available online. Find out more 


Which service do you need help with?

Online account and billing

Signing into your My Virgin Media account is a super simple way to solve all kinds of problems you may be having, such as…

  • Viewing your current and previous bills
  • Making a payment
  • Setting up a Direct Debit
  • Managing your account
  • Upgrading your package
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Not yet registered and need to make a payment in a hurry?

You can make a speedy one-off payment with QuickPay if you haven’t set up your Direct Debit just yet.

  

Billing made easy with the My Virgin Media app

View and pay your bills hassle-free and on the go with the super-useful My Virgin Media app.

Find out more about the My Virgin Media app

  


Accessibility & Extra Support

Text Relay Service

RelayUK helps deaf, speech impaired and hearing impaired people to talk to each other over the phone & via an app using the relay service.

To contact us via RelayUK you can download the new app Relay UK app or call us free on 18001 0800 052 2164.

Video Relay Service

Video Relay allows British Sign Language users connect to us via an interpreter.

Open 8am until midnight, 7 days a week.



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Message us

Due to safety precautions put in place because of the coronavirus outbreak, it’s taking longer than usual to respond to messages. Thanks for bearing with us, and we’ll get back to you as soon as we can. In the meantime, please check out our help articles to find the answer you’re looking for.

If you would like to message us, just click the button below to get started.

  

Your mobile account and billing 

Signing into your mobile account is a great way to solve all kinds of problems you may be having, such as…

  • Viewing your current and previous bills
  • Making a payment
  • Setting up a Direct Debit
  • Managing your account
  • Upgrading your plan
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Manage your mobile account on the go

Keep an eye on your mobile account with just a tap and a swipe with the My Account app.

Find out more about the My Account app

  


Accessibility & Extra Support

Text Relay Service

RelayUK helps deaf, speech impaired and hearing impaired people to talk to each other over the phone & via an app using the relay service.

To contact us via RelayUK you can download the new app Relay UK app or call us free on 18001 0800 052 2164.

Video Relay Service

Video Relay allows British Sign Language users connect to us via an interpreter.

Open 8am until midnight, 7 days a week.


Our most common queries

Our help articles are packed with tips, guides and videos, so you can solve most common problems yourself...


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Message us

Due to safety precautions put in place because of the coronavirus outbreak, it’s taking longer than usual to respond to messages. Thanks for bearing with us, and we’ll get back to you as soon as we can. In the meantime, please check out our help articles to find the answer you’re looking for.

If you would like to message us, just click the button below to get started.

   

  

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